Microsoft outlook
RAJESHWARAN ELANGOVAN
IT Support Executive
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
SRI PRANAV PTV LTD
2020.08 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Updated software to safeguard against security flaws.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Delivered onsite technical support for Number employees.
- Answered questions and provided information to customers about new software or hardware.
- Promoted efficiency among departments with prompt resolution of system issues.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Education
Bachelor Of Science - Computer Engineering Technology
Sri Krishna Aditya College of Arts And Science
India 2017.05 - 2020.07
Skills
Proficient in Java, SQL and C
Mobile device management
Helpdesk call support
Hardware upgrades
Customer service expert
Technical Support
Microsoft Outlook
PC component diagnostics
Microsoft Office Specialist (MOS) Expert
Java Full Stack
Issue troubleshooting
Desktop support
Data recovery
Technical documents comprehension
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recipient of individual and departmental awards for providing stellar client service.
- Resolved product issue through consumer testing.
Software
Microsoft excel
Microsoft PowerPoint
Microsoft word
Interests
Music
Bike riding
Analysing new trends in IT
Timeline
IT Support Specialist
SRI PRANAV PTV LTD
2020.08 - Current
Bachelor Of Science - Computer Engineering Technology
Sri Krishna Aditya College of Arts And Science
2017.05 - 2020.07