Summary
Overview
Work History
Education
Skills
Certification
Languages
Visa Status
References
Work Availability
Work Preference
Timeline
Generic

RAJENDIRAN DONSIYA

Assistant Team Lead
Singapore,Singapore

Summary

Assistant Team Leader recognized for driving productivity and achieving efficient task completion. Expertise in leadership, conflict resolution, and time management enhances team performance. Strong communication and teamwork skills foster adaptability and effective problem-solving.

Overview

10
10
years of professional experience
7
7
Certification

Work History

Assistant Team Leader /Project Coordinator

Alphaeus Pvt Ltd
Novena
09.2024 - Current
  • Company Overview: Client of Synapxe Pte Ltd, formerly known as Integrated Health Information System (IHiS)
  • Maintain, Support and promote project management standards ensuring that the project is executed effectively
  • Monitoring key performance indicators (KPI) and projecting metrics for projects, programs, portfolios, resources and risks.
  • Perform business process mapping and analysis to uncover opportunities for improvement
  • Work with leadership to prioritize improvement areas, develop strategies, and ensure recommendations align with ongoing initiatives.
  • Lead improvement projects while engaging directly with stakeholders from diverse business areas.
  • Support and manage change management processes.
  • Analyze customer needs and key factors to achieve customer satisfaction objectives.
  • Oversee multiple process improvement projects while maintaining direct engagement with senior executives within the organization.
  • Track project budgets, schedules, and quality standards to ensure adherence to requirements.
  • Participate in site meetings and inspections, collaborating with stakeholders to address project needs.
  • Supervise site progress, perform quality assessments, and verify contractor/vendor compliance with design specifications.
  • Evaluate and provide feedback on technical aspects to ensure project goals are achieved.
  • Create and manage project documentation and reports as needed.
  • Client of Synapxe Pte Ltd, formerly known as Integrated Health Information System (IHiS)

Assistant Team Leader /Project Coordinator

Infinite Computer Solutions Pvt Ltd
Novena
02.2023 - 08.2024
  • Company Overview: Client of Synapxe Pte Ltd, formerly known as Integrated Health Information System (IHiS)
  • Able to handle premium users (VVIP).
  • Able to manage Site Operation.
  • Oversee the day-to-day running operations of the Deskside Engineers/IMAC Engineers and/or Site Operation.
  • Oversee the scheduling and coordinate of the Deskside Engineers & /IMAC Engineers.
  • Oversee the training and development of the onsite Engineers.
  • Oversee the support for premium users (VVIP).
  • Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client.
  • Work with client to reach service level target.
  • Provide client Service Desk a daily report on the no. of resources available and unavailable per work day.
  • Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism.
  • Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements.
  • Ensure that IMAC executed are updated by next business day to Asset Management Team.
  • Needs to report monthly the status of the IMAC operation Site supported.
  • Ensure all operational procedures are current and adhered by the operation team.
  • When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators.
  • Provide suggestions to help improve operations on an ongoing basis.
  • Monitor and Track Service Levels on a daily and weekly basis.
  • Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.
  • Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff.
  • Provide monthly security governance reporting.
  • Responsible as the Security Focal Point for their respective teams.
  • Client of Synapxe Pte Ltd, formerly known as Integrated Health Information System (IHiS)

System Front Line Associate

Western Union
Singapore
03.2021 - 05.2022
  • Provided exceptional customer service by actively listening to customer concerns and offering appropriate solutions or alternatives where necessary.
  • Maintained knowledge of current promotions and store events, effectively communicating this information to customers as needed.
  • Processed transactions quickly and accurately, ensuring customer needs were met promptly.
  • Enhanced customer satisfaction by providing timely and efficient service at the front line.
  • Assisted in regular audits of cashier stations to ensure compliance with cash handling policies, minimizing loss risks.
  • Handled returns and exchanges efficiently, adhering to company guidelines while maintaining customer satisfaction.
  • Contributed to an increase in overall store efficiency through effective task prioritization during peak hours.
  • Assisted customers with inquiries and resolved issues, contributing to increased loyalty and repeat business.
  • Fostered a positive and welcoming atmosphere for customers through friendly interactions and efficient service at the front line.
  • Implemented promotional displays at the front line, increasing product visibility and driving sales growth.
  • Worked closely with supervisors to address any operational challenges or improvements required at the front-line area.
  • Trained new employees on company policies and procedures, fostering a supportive work environment for all staff members.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Document Controller

Eversafe Academy
Singapore
04.2019 - 03.2021
  • Maintained accurate project-related documents for quick retrieval when necessary.
  • Coordinated document exchanges among departments, contractors, suppliers, and customers.
  • Checked document accuracy and completeness to identify deficiencies and recommend corrections.
  • Monitored deadlines closely to ensure timely submission of all project documents.
  • Streamlined document review by establishing clear communication channels with team members.
  • Collaborated with project managers to create and maintain document distribution matrices.
  • Participated in regular meetings with stakeholders to enhance document control practices.
  • Provided training to new hires on company-specific document control procedures.

Internal Auditor

Madras Trading Pte Ltd
Singapore
01.2017 - 04.2019
  • Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
  • Investigated discrepancies discovered during auditing process.
  • Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
  • Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
  • Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
  • Collaborated with cross-functional teams to design and execute comprehensive audit plans, ensuring alignment with company objectives.
  • Developed strong working relationships with external auditors, facilitating efficient communication during annual audits.
  • Trained newly hired employees on company processes, procedures and deadlines.
  • Assisted external auditors during annual audits, facilitating a smooth and efficient process.
  • Reduced risk of non-compliance by identifying gaps in company policies and recommending corrective actions.

Admin Assistant cum Document Controller

Baker Engineering Pte Ltd
Singapore
07.2015 - 01.2017
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Audited inventory across regional data centres.
  • Coordinated with audit reporting.
  • Created & maintained the audit database.
  • Responsible for data synchronization of audit results.
  • Perform and control the Full Audit Cycle including risk management and control management over operation effectiveness, financial reliability, and compliance with all applicable directives and regulations.
  • Determine Internal Audit scope and develop annual plans.
  • Prepare and prevent reports that reflect Audit's results and document process.
  • Maintain open communication with Management and Audit committee.
  • Identifies loopholes and recommends risk aversion measures and cost saving.
  • Document Process and prepare audit findings memorandum.
  • Conduct follow up audit to monitor management intervention.
  • Update Customer Details & Employee Details as per the records.
  • Prepare Monthly Toolbox Meeting Documents.
  • Distribute Drawings to Different Departmental Heads and record.

Education

BBA - Business Administration

Valliammal College For Women
India
04-2004

Skills

  • Project management and KPI monitoring
  • Business process mapping
  • Change management
  • Stakeholder engagement
  • Quality assessment

Certification

· Certified Lean JUST-IN-TIME SPECIALIST

Certificate Number: ZSSJT121143667

· IT Project Management for beginners

Certificate Number: UC-be19fe43-6509-4a0e-a76e-6200bf4fd6f5

ISSUED BY: Udemy

· CERTIFIED LEAN SIX SIGMA WHITE BELT

Certificate Number: ZSSWB121162385

ISSUED BY: AIGPE

· ITIL® Foundation Certificate in IT Service Management

Certificate Number: GR671632739DR

ISSUED BY: Axelos

· Quality Management Systems (QMS) Internal Auditor Training course (ISO 9001:2015)

Certificate Number: ENR-00243725

ISSUED BY: BSI Training Academy

· Quality Management Systems Transition & Implementation Changes Training course (ISO 9001:2015)

Certificate Number: ENR-00243724

ISSUED BY: BSI Training Academy

· Certified Management System Manager for Quality Management Systems (ISO9001:2015)

Certificate Number: ENR-00243726 CMSM

ISSUED BY: BSI Training Academy

Languages

English
First Language
Tamil
Intermediate (B1)
B1

Visa Status

  • I am in LTVP with Pre approved LOC from MOM to work in Singapore and does not require any sponsorship

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursCompany CultureCareer advancementWork from home optionHealthcare benefits

Timeline

Assistant Team Leader /Project Coordinator

Alphaeus Pvt Ltd
09.2024 - Current

Assistant Team Leader /Project Coordinator

Infinite Computer Solutions Pvt Ltd
02.2023 - 08.2024

System Front Line Associate

Western Union
03.2021 - 05.2022

Document Controller

Eversafe Academy
04.2019 - 03.2021

Internal Auditor

Madras Trading Pte Ltd
01.2017 - 04.2019

Admin Assistant cum Document Controller

Baker Engineering Pte Ltd
07.2015 - 01.2017

BBA - Business Administration

Valliammal College For Women

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RAJENDIRAN DONSIYAAssistant Team Lead