Rajeev Singh
Head of Solution Architecture and Consulting, Asia at Soprano Design
Summary
As a seasoned technology leader, I am passionate about leveraging technology to drive business success. With over 19 years of experience in designing and implementing cutting-edge solutions, I specialise in leading cross- functional teams, aligning technology strategies with organisational goals, and ensuring the delivery of exceptional solutions.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Head of Solution Architecture and Consulting, Asia
Soprano Design
03.2024 - Current
- After Soprano Design acquired Whispir in March 2024, my role expanded to cover additional product lines. In enhanced role, I now lead Solution Sales team for Asia region, focusing on Soprano Connect, Whispir, HelloTech, and Conversation AI products.
- I directly oversee Presales operations in Asia, prioritizing tasks, providing regular updates, conducting performance reviews, and implementing effective hiring strategies. I cultivate robust relationships with sales leadership to align solution architecture and sales approaches, optimizing customer-centric solutions and driving revenue growth.
- I champion creation of top-tier solution designs and proposals, leveraging deep technical expertise to craft compelling value narratives. I also lead successful RFP and RFI responses, securing new client agreements and promoting contract renewals.
- As principal technical authority for presales division, I provide essential guidance and coaching, enhancing team's proficiency in conveying complex solution specifics to clients.
Head of Solution Architecture
Whispir
10.2022 - Current
- Lead dynamic Solution Architects team across Asia, ensuring alignment with corporate objectives and strategic plans
- Direct Asia presales operations, emphasizing task prioritization, weekly updates, performance reviews, and tactical hiring strategies
- Cultivate robust relationships with sales executives and customer success teams to synchronize solution architecture and sales approaches, optimizing customer-centric solutions and revenue growth
- Champion creation of top-tier solution designs and proposals, utilizing deep technical expertise to construct compelling value narratives
- Steer successful RFP and RFI responses, clinching new client agreements and promoting contract continuations
- Serve as principal technical authority for presales division, offering vital guidance and coaching to elevate team's proficiency in conveying intricate solution specifics to clientele
- Assume pivotal position in client engagements and presentations, actively participating in discussions to discern client needs and crafting highly personalized solutions.
Principal Solution Architect
Whispir
07.2021 - 10.2022
- Led Solution Architecture team to excel in technical sales and presales throughout Asia
- Strategically guided technical sales and solution architecture, harmonizing product consulting with corporate goals
- Expertly navigated intricate RFP processes and conducted comprehensive security assessments
- Built strong partnerships with sales divisions, infusing technical insights into pre-sales engagements and proposals
- Innovated and developed cutting-edge solutions, aligning with business goals and client requirements, underpinned by solid architectural principles and thorough documentation.
Senior Solution Architect
Whispir
03.2020 - 06.2021
- Championed technical sales initiatives as Senior Solutions Architect in Asia primarily for Singapore market, accelerating pre-sales momentum for Whispir communication platform
- Crafted advanced solution frameworks for major Asian clientele, partnering with post-sales units for flawless execution
- Excelled in complex RFP management and comprehensive security evaluations
- Provided pivotal strategic guidance to product and delivery groups, leveraging platform acumen and client insights.
Solutions Architect, Amdocs
Amdocs
02.2017 - 03.2020
- Spearheaded Solution Architecture for Amdocs across Asia Pacific, driving IT Service Management, OSS, and Service Assurance initiatives
- Accelerated OSS project delivery for leading Australian telco, achieving architecture and design closure within unprecedented three-month timeframe
- Orchestrated seamless integration of Amdocs and customer ITSM tools, leading to a streamlined Change Request process, from pre-sales to production rollout in three months
- Pioneered pre-sales negotiations for ITSM program with top Philippine telco, including RFI, RFP responses, and SOW proposal development
- Directed OSS/BSS transformation for Singaporean NBN provider, managing comprehensive solution design for Service Provisioning and Assurance, and system integrations.
Manager – ITSM Consulting and Mobile App Dev
Amdocs
10.2014 - 01.2017
- Orchestrated worldwide deployment of Amdocs ITSM Ticketing system using BMC Remedy 9.1, setting up key operational procedures for Managed Services
- Managed seamless integration projects between Amdocs UTS and client ticketing systems from conception to execution
- Led Business and Technical workshops to establish Network Security frameworks, architecture, and interfaces, resulting in strategic High-level designs
- Provided mentorship to Business Analysts, significantly boosting team proficiency in complex ITSM project delivery
- Directed creation and international launch of Production BI Mobile Dashboards for Managed Services on Android and iOS platforms
- Crafted product vision and strategic roadmaps for enhancement of Amdocs ITSM tools and Business KPI Dashboards
- Oversaw scope, planning, and change management for key initiatives involving Amdocs ITSM tool and Mobile Dashboard development.
Lead Business Analyst & Customer Delivery Manager
Amdocs
02.2012 - 09.2014
- Led design and deployment of custom ITSM ticketing system using Remedy 7.5, specifically for Amdocs Managed Services clients
- Acted as key point of contact for all project-related business, functional, and technical issues
- Held role of Customer Delivery Manager, ensuring delivery of bespoke ITSM solution for Amdocs Managed Services, along with managing vendors and programs
- Orchestrated development and launch of 50 tailored Oracle reports from ITSM ticketing data, meeting high-quality standards within stringent two-month period
- Supervised team of Business Analysts in requirements elicitation and solution design for proprietary ITSM system.
Business Analyst - Cloud Computing
Jamcracker
01.2010 - 01.2012
- Led successful integration of Cloud ISVs with Jamcracker platform, enhancing efficiency in service onboarding
- Partnered with Business Development to strategically position Jamcracker platform, attracting potential Cloud ISVs
- Played key role in sales efforts, significantly contributing to new customer acquisitions and finalizing deals
- Acted as pivotal contact for Cloud ISVs and customers, guaranteeing smooth integration of services
- Crafted and deployed robust data integration frameworks to streamline addition of new cloud services
- Performed detailed requirement analyses, producing clear functional and integration specifications for service onboarding
- Vigilantly monitored onboarding activities, swiftly addressing issues to sustain project continuity
- Oversaw deployment of cloud services, confirming compliance with Jamcracker's operational protocols
- Precisely defined and managed project scope, timelines, budget, and tasks to deliver projects to fruition.
Senior Systems Engineer
IBM, Global Business Services
02.2007 - 12.2009
- Drove enhancements of ITSM Change Management Application as Senior Systems Engineer at top North American telecom firm
- Headed team of Business Analysts, delivering high-quality telecom service assurance solutions
- Oversaw project scope, planning, and execution, ensuring on-time, within-budget delivery
- Managed daily project activities and provided consistent status reports to stakeholders and upper management.
Application Programmer - Web Technologies
IBM, Global Business Services
11.2005 - 01.2007
- Worked as Application Programmer to create advanced Work Management and Time Scheduling application, boosting field technician efficiency for top telecom company in North America
- Proficient in ColdFusion, C++, and CORBA, developed complex Time Scheduling feature essential to Work Management platforms
- Designed detailed Oracle Reports to enhance Time, Project, and Ticket Reporting, markedly increasing report precision
- Developed cutting-edge Time Booking and Employee Management tool, employing AJAX, ColdFusion, JavaScript, SQL, and Connect Direct for accurate Payroll Calculation.
Education
Bachelors of Engineering - Electronics Engineering
Madhav Institute of Technology And Science
Gwalior 07.2001 - 06.2005
Skills
Leadership
Solution Consulting
People Management
Program Management
Public Speaking
CPaaS
IT Service Management
Solution Design
RESTful APIs
HTML/CSS
Javascript
OSS/BSS
Certification
Lean Six Sigma Green Belt
Timeline
Head of Solution Architecture and Consulting, Asia
Soprano Design
03.2024 - Current
Head of Solution Architecture
Whispir
10.2022 - Current
Principal Solution Architect
Whispir
07.2021 - 10.2022
Vonage API Sales Certification
05-2020
Senior Solution Architect
Whispir
03.2020 - 06.2021
Solutions Architect, Amdocs
Amdocs
02.2017 - 03.2020
Lean Six Sigma Green Belt
07-2016
Manager – ITSM Consulting and Mobile App Dev
Amdocs
10.2014 - 01.2017
Lead Business Analyst & Customer Delivery Manager
Amdocs
02.2012 - 09.2014
Business Analyst - Cloud Computing
Jamcracker
01.2010 - 01.2012
Senior Systems Engineer
IBM, Global Business Services
02.2007 - 12.2009
Application Programmer - Web Technologies
IBM, Global Business Services
11.2005 - 01.2007
Bachelors of Engineering - Electronics Engineering
Madhav Institute of Technology And Science
07.2001 - 06.2005