Rajeev Naidu
Summary
Results-oriented customer service professional with 5+ years of experience in delivering exceptional service and solving complex problems. Known for a proactive approach, strong communication skills, and building positive relationships. Committed to continuous improvement and ready to drive your organization’s growth.
Overview
7
7
years of professional experience
Work History
Director's Assistant
Production Houses
01.2022 - 05.2024
- Streamlined Production Processes: Managed filming permits and coordinated cross-functional teams to ensure timely production and cohesive project execution.
- Optimized Scheduling and Resource Use: Developed efficient shooting schedules and managed resource allocation to maximize production efficiency.
- Oversaw Creative and Logistical Execution: Directed creative development, supervised post-production, and handled all logistical aspects from pre-production to final delivery.
Safety Officer
National Environment Agency
11.2020 - 07.2021
- Guided Public on Safety Practices: Assisted over 100 individuals daily with mask-wearing and social distancing instructions, ensuring adherence to safety regulations.
- Enhanced Compliance Through Reporting: Produced and analyzed daily compliance reports to identify and address key areas for improvement, contributing to a 25% increase in adherence.
- Facilitated Communication and Support: Coordinated with 30+ market stall owners and management to streamline safety protocol implementation and resolve issues efficiently.
- Maintained Expert Knowledge: Regularly updated knowledge of Ministry of Health regulations, ensuring accurate guidance and support for the public.
Triage Coordinator
Ng Teng Fong General Hospital
03.2020 - 11.2020
- Streamlined Patient Flow and Care: Efficiently managed over 200 patient registrations daily and prioritized urgent cases during the Covid-19 pandemic, enhancing patient satisfaction through reduced wait times and swift service.
- Elevated Patient Experience: Resolved over 20 complex patient concerns each week with empathy and effective problem-solving, leading to improved patient feedback and satisfaction.
- Ensured Safety and Compliance: Maintained a safe and sanitary environment by rigorously following infection control protocols and managing PPE inventory, while safeguarding patient confidentiality and adhering to hospital policies.
- Enhanced Team Collaboration: Worked closely with medical professionals to optimize care processes, trained 10 new staff members in customer service best practices, and contributed to a 30% increase in overall team efficiency and patient care quality.
Warehouse Assistant
Amazon
11.2019 - 02.2020
- Ensured Timely Order Fulfillment: Efficiently picked, packed, and labeled orders for Prime deliveries, guaranteeing accuracy and timely delivery.
- Maintained High Quality Control: Identified and addressed defective items before shipping, reducing returns and enhancing customer satisfaction.
- Streamlined Processing During Peaks: Accelerated order processing and prioritized tasks effectively during busy periods, improving overall customer experience.
National Service - HQ Signals Operator
Singapore Armed Forces
10.2017 - 10.2019
- Supported Operational Excellence: Set up signal systems on HQ Land Rovers for exercises and missions, contributing to our unit’s recognition as Best Combat Engineer and Combat Support Unit.
- Managed Signal Equipment: Oversaw the maintenance and loaning of signal sets and C4 systems, ensuring seamless coordination for Alpha and Bravo companies.
Education
Associate of Arts - Film And Video Production
Singapore Media Academy
Singapore09.2022
Diploma - Information Technology
Republic Polytechnic
Singapore11.2015
Skills
- Microsoft Office
- Film and Video Production
- Adaptive Team Player
- Tactful and Diplomatic
- Analytical and Creative Thinking
- Customer Service
- Exceptional Communication Skills
- Complaint resolution
- Problem-Solving Abilities
- Patience and Empathy
Accomplishments
Covid 19 Resilience Medal - (Senior Minister Lee Hsien Loong)
Timeline
Director's Assistant
Production Houses
01.2022 - 05.2024
Safety Officer
National Environment Agency
11.2020 - 07.2021
Triage Coordinator
Ng Teng Fong General Hospital
03.2020 - 11.2020
Warehouse Assistant
Amazon
11.2019 - 02.2020
National Service - HQ Signals Operator
Singapore Armed Forces
10.2017 - 10.2019
Associate of Arts - Film And Video Production
Singapore Media Academy
Diploma - Information Technology
Republic Polytechnic
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