Rajat Sharma

• With Team of Seven people leading responsible for SAP application or HANA Database related issues and third party apps related queries
• Coordinate with SAP Team and client directly on all maintenances.
• Monitored KPIs and reported on performance to address corrective action needs.
• Maximised business performance, setting clear expectations and KPIs linked to business strategy and targets.
• Used client-facing consulting capabilities to deliver outstanding service and satisfaction.
• Trained and mentored junior consultants in troubleshooting and resolution techniques.
• Optimized workflow by managing SAP incident queue in line with staff expertise and knowledge level.

Being Part of DXC learn about operations of SAP and DB deliveries besides working on SAP technical activities

Client Name - KBR, Inc

(formerly Kellogg Brown & Root)-

• Migrating whole environment from one datacenter to other location datacenter
• Experience in handling ECC/CRM/SRM/BW,Oracle 9i/10g, AIX / HP-UX / Linux & Windows.
• Migration and/or Upgrade project along with post implementation projects.[ using SAPinst ]
• Knowledge of R/3 Basis and NetWeaver ABAP/JAVA Stack.
• Performing system refresh quarterly
• TMS administration and configuration and troubleshooting Transport errors
• Successfully performed DR activity
• Performed System migration using SAPInst tool
• Shadow resource for upgrading Oracle 11g to oracle 19c
• Troubleshooting Slowness in production environment and performed tuning accordingly
• Successfully automated the Java URL monitoring on windows system using PowerShell script
• Quarterly performed Oracle user passwords change and updating same in config tool on windows system
• Successfully automated oracle user expiry on Linux
• Coordinated with customers to accomplish specific needs and deliver individualized services
• Established clear procedures for consistent approach
• Checked paperwork for completion and followed up to obtain additional details.

Being part of HCL I get the chance to work on SAP application, being SAP Batch guy I scheduled batch jobs as per business requirement and also being part of SAP Basis I get to support application team for their queries. For learning I am studying Microsoft Azure cloud because after migration I got interest in cloud also

Client Name - DE (Direct Energy)

• Monitoring whole SAP environment and doing hourly and daily system health check reports
• Scheduling and monitoring whole environment batch jobs using BPS Redwood tool
• Troubleshooting SAP dumps
• Creating Adhoc and working on SOLMAN EWA reports for systems
• Performing systems refresh
• Performing ST-PI and ST-API patches using SPAM and SAINT
• SAP Solution Manager (SOLMAN) experience with basic configuration
• Performing JAVA patches using SUM tool
• Performing SPS patches using SUM tool
• Kernel Upgrade
• Client copy and export-import
• SAP system monitoring and thorough analysis of issues
• Being part of testing team while migrating whole environment from on premises to Azure cloud
• Participate in planning and upgrade of SAP systems
• Performing DST changes