JIRA, Confluence, MS Project, Visio, MS Office Suite
RAJASEKARAN MANI
Senior IT Specialist
Singapore,Hougang
Summary
Technical Manager / Senior Business Analyst leading 2+ concurrent programmes in AI-enabled banking transformation, AWS cloud migration, and CRM/BPM delivery across Singapore and global markets. Shapes end-to-end requirements, solution alignment, and executive governance for complex programmes, while guiding 10+ cross-functional team members across onshore and offshore delivery. Delivers 25%+ improvement in cost and speed through automation of 60% of manual workflows, saving 8,000 hours annually, data analysis, and Agile execution.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Associate Manager
IT CONS AND SERVICE PTE LTD
05.2017 - 12.2018
- Performed thorough business requirements analysis for cpf board digital government services, collaborating with policy owners and operations managers.
- Developed process maps, system flow diagrams, and functional specifications in compliance with GovTech standards. Conducted impact analysis and change assessments for CPF policy changes, defining effective solution strategies.
- Developed user story maps and acceptance criteria to enhance agile delivery and structured UAT governance. Led design and development of high-concurrency Pega BPM web application, ensuring scalability for thousands of users.
- Delivered mobile application for CPF citizen services by overseeing design, testing, and deployment of optimized workflows. Implemented automated CI/CD deployment pipelines, reducing release cycle time by 40%. Achieved 99.9% uptime for CPF Pega BPM platform post go-live with zero critical incidents.
Senior Consultant
IT CONS AND SERVICE PTE LTD
Singapore, SG
05.2017 - 12.2018
- Performed thorough business requirements analysis for CPF board digital government services, collaborating with policy owners and operations managers.
- Developed process maps, system flow diagrams, and functional specifications in compliance with GovTech standards. Conducted impact analysis and change assessments for CPF policy changes, defining effective solution strategies.
- Developed user story maps and acceptance criteria to enhance agile delivery and structured UAT governance. Led design and development of high-concurrency Pega BPM web application, ensuring scalability for thousands of users.
- Delivered mobile application for CPF citizen services by overseeing design, testing, and deployment of optimized workflows. Implemented automated CI/CD deployment pipelines, reducing release cycle time by 40%. Achieved 99.9% uptime for CPF Pega BPM platform post go-live with zero critical incidents.
Senior Lead Analyst
WIPRO LIMITED
07.2023 - 08.2026
- Spearheading AI-enabled digital banking transformation initiatives as technical manager and senior BA — overseeing end-to-end program governance, solution architecture alignment, team leadership, and C-suite client engagement across Wipro's financial services practice.
- Spearhead AI enablement strategy for banking clients — identify and implement intelligent automation opportunities across customer onboarding, credit decision workflows, dispute management, and operations using Python ML models and process automation platforms.
- Spearhead AWS cloud migration programs — conduct application portfolio assessments, define migration patterns (lift & shift, re-platform, re-architect), and govern cloud adoption frameworks for banking IT infrastructure.
- Facilitate end-to-end business requirements analysis via C-suite and operational stakeholder workshops — generating BRDs, FSDs, process maps, user stories, and data flow diagrams for MS Dynamics CRM and Pega BPM implementations.
- Execute SWOT analysis, gap assessments, and feasibility studies—analyzing current-state banking processes and outlining future-state target operating models aligned with strategic business objectives.
- Conduct advanced data analysis utilizing SQL and Oracle BI, extracting actionable insights from banking data to drive process improvements.
- Oversee and mentor cross-functional teams of 20+ professionals including business analysts, solution architects, developers, and QA engineers across onshore and offshore delivery centers.
- Establish and enforce agile delivery frameworks — sprint planning, backlog management, velocity tracking, and retrospective-driven enhancements using Jira and Confluence.
- Secured 25% growth in new client acquisition through strategic consultative business development and effective client relationship management.
Lead Analyst
QUESSCORP PVT LTD
01.2022 - 04.2023
- Executed end-to-end business analysis for consumer banking BPM transformation. Facilitated requirements elicitation to capture stakeholder needs effectively. Conducted process mapping to identify inefficiencies and optimize workflows. Designed solutions based on thorough data analysis and user feedback. Governed UAT to ensure alignment with project specifications and quality standards.
- Created comprehensive BRD process maps, data flow diagrams, and change impact assessments for BPM implementations across consumer banking sales and service functions.
- Implemented change management governance frameworks, tracking impact, assessing risk, and approving all project changes through formal change control processes.
- Facilitated cross-functional stakeholder workshops engaging business owners, IT architects, operations managers, and compliance teams.
- Directed cross-functional delivery teams — developers, testers, infrastructure engineers — accomplishing complex programmes ahead of schedule and under budget.
- Generated executive stakeholder reports including project status dashboards, financial performance tracking, and risk registers for senior leadership.
- Executed complex banking programme ahead of schedule and under budget, earning recognition as model delivery engagement
- Established zero-defect change governance framework, ensuring zero unauthorized changes throughout full project lifecycle.
Senior Consultant
DYNAMIC HUMAN CAPITAL PVT LTD
06.2021 - 12.2021
- Directed agile transformation consulting by implementing scrum frameworks and coaching teams
- Spearheaded agile ceremony cadence, including sprint planning, stand-ups, sprint reviews, and retrospectives, enhancing velocity, transparency, and continuous delivery improvement.
- Collaborated with product owners to define, refine, and prioritize product backlogs aligned with business value and strategic banking program objectives.
- consulting agency focused on human capital enhancement and organizational transformation.
Senior Business Analyst
ON DEMAND AGILITY SOLUTIONS
01.2020 - 05.2021
- GovTech executed end-to-end business requirements gathering through structured workshops, stakeholder interviews, and process observation — producing detailed brds, functional specifications, user stories, and process flow diagrams.
- Gov Tech Performed SWOT analysis and gap assessments to evaluate current-state business processes and define optimised future-state operating models for banking and financial services clients.
- Developed MS Dynamics CRM solution designs for customer records management, service inquiry tracking, and customer interaction workflows — translating complex business needs into actionable technical specifications.
- Created data flow diagrams, system integration maps, and solution architecture documentation to support development teams and ensure accurate, consistent solution delivery.
- Conducted data analysis using SQL to extract meaningful business insights, identify process bottlenecks, and support evidence-based decision-making for client leadership teams.
- Designed and deployed a real-time project tracking dashboard providing stakeholders with comprehensive visibility of progress, resource utilization, and risk status — eliminating reporting blind spots.
- Successfully launched a large-scale GovTech programme on time and within budget — leading a cross-functional team through complex delivery challenges while maintaining full scope integrity.
- Implemented MS Dynamics CRM solution for banking client — streamlining customer records management and service inquiry workflows, improving operational response times measurably.
Associate Manager
FPT Software
Singapore, SG
01.2013 - 05.2017
- Led cross-functional teams to enhance project delivery efficiency and effectiveness.
- Developed strategic plans to align IT services with business objectives, driving operational improvements.
- Optimized resource allocation by analyzing project requirements and team capabilities for maximum productivity.
- Mentored junior staff, fostering professional growth and improving overall team performance.
Project Lead/Systems Analyst Consultant
Wipro Infotech
Hyderabad, India
08.2006 - 12.2012
- Led cross-functional teams to deliver project milestones on time and within scope.
- Developed project plans, timelines, and resource allocations to ensure alignment with strategic objectives.
- Facilitated stakeholder meetings to clarify requirements and manage expectations throughout project lifecycle.
- Implemented process improvements that enhanced team productivity and reduced operational bottlenecks.
Education
Bachelor of Science - Computer Science
Anna University
Chennai India 04.2001 -
Skills
Business Requirements Gathering
Process Re-engineering & Optimization
Gap Analysis & Solution Design
SWOT Analysis & Business Case Dev
Stakeholder & Change Management
Data Analysis & Reporting
Forecasting & IT Budget Planning
User Stories & BRD/FSD Writing
UX/UI Requirements & Wireframing
AI/ML Enablement & Integration
AWS Cloud Migration and Architecture
Pega BPM,Appian,MS Dynamics CRM Siebel CRM
Software
Pega BPM, Appian
S Dynamics CRM, Siebel CRM
Azure Cloud Migration, Architecture
AI/ML Enablement, Intelligent Process Automation, Python
NET, Java, Python
React, Angular, JavaScript, HTML, CSS
Timeline
Senior Lead Analyst
WIPRO LIMITED
07.2023 - 08.2026
Lead Analyst
QUESSCORP PVT LTD
01.2022 - 04.2023
Senior Consultant
DYNAMIC HUMAN CAPITAL PVT LTD
06.2021 - 12.2021
Senior Business Analyst
ON DEMAND AGILITY SOLUTIONS
01.2020 - 05.2021
Associate Manager
IT CONS AND SERVICE PTE LTD
05.2017 - 12.2018
Senior Consultant
IT CONS AND SERVICE PTE LTD
05.2017 - 12.2018
Associate Manager
FPT Software
01.2013 - 05.2017
Project Lead/Systems Analyst Consultant
Wipro Infotech
08.2006 - 12.2012
Bachelor of Science - Computer Science
Anna University
04.2001 -
Accomplishments
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Staff Training - Trained staff on basic FAS 109 concepts and computation construction.
Core Competencies
Business Requirements Gathering, Process Re-engineering & Optimisation, Gap Analysis & Solution Design, SWOT Analysis & Business Case Dev, Stakeholder & Change Management, Data Analysis & Reporting, Forecasting & IT Budget Planning, User Stories & BRD/FSD Writing, UX/UI Requirements & Wireframing, AI/ML Enablement & Integration, AWS Cloud Migration & Architecture, Pega BPM, Appian, MS Dynamics CRM, Siebel CRM, Oracle BI, SQL, Python, .NET, Java, React, Angular, JavaScript, HTML, CSS, Technical Team Management (20+), Agile/Scrum Coaching & Delivery, Offshore/Onshore Team Coordination, Budget & Resource Planning, Risk & Issue Management, Vendor & Contract Negotiation, UAT Governance & QA Management, Executive Stakeholder Reporting, Full SDLC Programme Governance
Industry Domain Expertise
Consumer & Corporate Banking, Credit Card Dispute Management, Customer Onboarding, Sales Applications, Securities, Singapore GovTech Digital Services, Dubai Customs Import/Export Licence Portal, BSS/OSS Transformation, Broadband Product Catalogues, CRM Transformation, Cargo Insurance Sales Process Automation, Agent Marketing, Case Routing, National CRM Dealer Management System
Technical Skills Matrix
JIRA, Confluence, MS Project, Visio, MS Office Suite, , Pega BPM, Appian, , MS Dynamics CRM, Siebel CRM, , AWS Cloud Migration, Architecture, , AI/ML Enablement, Intelligent Process Automation, Python, , .NET, Java, Python, , React, Angular, JavaScript, HTML, CSS, , SQL, Oracle BI, , Agile, Scrum, Waterfall, SAFe, SDLC
Certifications Affiliations
- Certified Scrum Master (CSM), Scrum Alliance
- Certified Associate in Project Management (CAPM), PMI
- Pega BPM Certification, Pegasystems
- AWS Cloud Specialist, Amazon Web Services
Open To
- BA
- Senior BA
- Technical Manager
- Transformation Lead Roles
Personal Information
Availability: Open to: BA | Senior BA | Technical Manager | Transformation Lead Roles