Summary
Overview
Work History
Education
Skills
Interpersonal Skills Quality
Skills
Miscellaneous
Personal Information
Language Written
References
Timeline
Generic
RAJARATNAM SETHURAMAH

RAJARATNAM SETHURAMAH

Klang

Summary

  • To use all my business and IT skills and work hard in creating a good business management and system.
  • To establish a workplace that functions at optimum capacity.
  • To learn and work hard in build a reputation for quality, error-free products and service.
  • Achieving big dreams to make it happen.
  • To have a chance build a solid customer base on which to expand product range.
  • Ready to work as a team in developing a business plan, business marketing, and a system for the organisation.
  • To take a chance to be a good presenter and also good in creating report.
  • Take all chances in improving all skills, discipline, and also willing to learn anything from employment was involved in.

Overview

12
12
years of professional experience

Work History

Associate Application Support Engineer

The Access Group
01.2024 - Current
  • Resolved system test and validation problems to provide normal program functioning.
  • Researched and identified solutions to technical problems.
  • Installed and configured operating systems and applications.
  • Worked with customers for needs analysis and to determine vendor costs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Addressed technical issues and guided end users through resolution.

Field Services Engineer

DXC Technology
05.2022 - 01.2024
  • Provided tech support to 100 users; performed de-installations, installations, updates, and downloads of software and applications that meet user’s everyday activities
  • Achieved exemplary client satisfaction, consistently going above and beyond expectation on solving end user issues
  • Assist customers as a part of the technical sales support process in a pre- and post-sales technical support engineer role, supporting all network devices, SQL Server admin and in the installation and planning of hardware
  • Characterised as a participative leader, superior trouble-shooter, and persuasive communicator with a keen customer service focus, and a genuine commitment to continuous improvement
  • Trained personnel to align objectives, strengthen competencies, and standardise operations.
  • Collaborated closely with cross-functional teams to ensure seamless integration of new technologies and systems.
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Performed onsite installation, modification, and maintenance of systems and equipment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • I wrote and revised maintenance procedures.
  • Assigned user accounts and granted permissions to share resources
  • Assured senior management of data protection by demonstrating permission settings
  • Identified and corrected performance issues
  • Understand and discuss with the technical team client problems and provide them with a long-term solution, including the proper use of hardware or software
  • Maintained records, monitored available disk space, and oversaw the daily performance of computer system communication and transactions to ensure sufficient space for regular operations
  • Ensured proper installation of cables, operating systems, and software
  • Identified major hardware and software problems and defective products to vendors or technicians for service
  • Created and maintained databases, network accounts and programs for specific departmental needs
  • Involved in a VLAN standardization project in 3 different offices that is under my supervision.
  • Monitored systems in operation and quickly troubleshot errors.
  • Tested new software and hardware prior to deployment.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Assisted end-users with conference room equipment setup and operation.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Generated reports to track performance and analyse trends.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Workplace Expert Support - L2

DXC Technology
09.2012 - 04.2022
  • Provide Level 2 technical IT support to users for hardware and software related problems via remote assistance or guidance from the knowledge base recorded in Knowledge Database
  • Provide support in resolving PC, printer and networking problems directly or over the phone and remote session via Bomgar
  • Perform remote diagnosis using remote assistance tool and provide resolution
  • Ability to identify and distinguish between hardware, software, network and server problems
  • Coordinate with on-site resource dispatch for incident and projects
  • Provide constant communication with users, keeping them informed of the progress of incident resolution, notification of outages and agreed Changes
  • Worked on Active Directory with user accounts
  • Communicated with vendors to resolve network outages and periods of reduced performance
  • Documented all server and network problems and other unusual events in detail
  • Diagnosed system hardware and software problems using advanced root-cause analysis
  • Provide support in resolving PC, printer and networking problems over the phone or via remote session using Bomgar
  • Monitored several company-wide trouble ticket queues
  • Provide training for new agents with technical knowledge and account related knowledge
  • Develop knowledge scripts and continuously update existing scripts
  • Attend daily service review meeting to discuss pending incidents/services request and account related issues
  • Monitor calls and distribute emails to agents accordingly
  • Perform any ad-hoc task assigned by the team lead or manager.

Education

Some College (No Degree) -

RANNIVAL ACADEMY OF HIGHER LEARNING AND PROFESIONAL TRAINING (Central State University of New York)
Malaysia

KBU INTERNATIONAL COLLEGE (THE NORTHINGHAM TREND UNIVERSITY)

LINTON COLLEGE (THE NORTHINGHAM TREND UNIVERSITY)
Malaysia

Secondary School/SPM/” O” Level

Skills

  • Proficiency in [Technology]
  • TCP/IP
  • Hardware diagnostics
  • Software Upgrades
  • Service Schedule Coordination
  • Customer service expert
  • Database configuration
  • MySQL
  • Device Installation
  • Collaborative Team Player
  • Reporting capabilities
  • User Training
  • Delivery Management
  • Technical issues analysis
  • Teamwork and Collaboration
  • Service Desk Team Management
  • Support Services

Interpersonal Skills Quality

  • Motivated team player and working with minimal supervision.
  • Observant and very objective.
  • Able to work hard with high commitment.
  • Able to work independently or in a group.
  • Hardworking and resourceful.
  • Good Socializing Skills
  • Capable of Adapting to new working environments and culture’s very fast
  • Able to identify, solve problems and make decisions effectively.
  • Fast Leaner and is always optimistic.

Skills

Web Development, Visual Basic 2008, Adobe Photoshop, Microsoft Office – Word, Power Point, Excel, Access, Microsoft Outlook, Operating System – All Version of Windows, HTML, Lotus Notes, Linux Operating System, Remote Access Tools, Ticketing Tools (Remedy, RTTMS, Cloud Ticket)

Miscellaneous

Immediately, RM 7500 negotiable., Yes, Yes, Yes

Personal Information

  • IC Number: 810127-08-6433
  • Place of Birth: Ipoh
  • Health Status: Excellent
  • Date of Birth: 01/27/1981
  • Nationality: Malaysian

Language Written

Excellent in English and Bahasa Malaysia

References

  • Md Noor Faiez Haji Md Ramlan, Account Run Leader - Asia, DXC TECHNOLOGY MALAYSIA SDN BHD, 10A, Jalan Bersatu 13/4, Petaling Jaya, Selangor, 46200, +60102888337, mbinhajimohd@dxc.com
  • Earl Denver Valenzuela, Customer Support Malaysia Service Lead, DXC TECHNOLOGY MALAYSIA SDN BHD, 10A, Jalan Bersatu 13/4, Petaling Jaya, Selangor, 46200, +60176884170, e.valenzuela@dxc.com

Timeline

Associate Application Support Engineer

The Access Group
01.2024 - Current

Field Services Engineer

DXC Technology
05.2022 - 01.2024

Workplace Expert Support - L2

DXC Technology
09.2012 - 04.2022

Some College (No Degree) -

RANNIVAL ACADEMY OF HIGHER LEARNING AND PROFESIONAL TRAINING (Central State University of New York)

KBU INTERNATIONAL COLLEGE (THE NORTHINGHAM TREND UNIVERSITY)

LINTON COLLEGE (THE NORTHINGHAM TREND UNIVERSITY)

Secondary School/SPM/” O” Level

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