Summary
Dynamic professional with exceptional communication and task prioritization skills, adept at enhancing coordination of care to ensure all needs are met promptly and efficiently. Renowned for maintaining organization and focus in fast-paced environments, successfully managing multiple priorities with a positive attitude. Dedicated to contributing to team success by embracing additional responsibilities and fostering a collaborative atmosphere. Proven ability to thrive under pressure while consistently delivering high-quality results.
Work History
Health Care Assistant
Pancare Medical
01.2025 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
Call Center Executive Cum Appointment Setting
National Skin Centre
01.2024 - 01.2025
- Receptionist dutes at front counter
- Handling enquiries (Calls, email, social media, sms)
- Register patients using clinic software
- Schedule appointments for patients & update system
- Assist doctor during consultation.
- Handle payment via cash and credit cards
- Check, replenish and order stock when needed
- Ensure cleanliness of clinic at all times.
- Able to work independently and with initiative.
- Carried out extra duties as requested by doctor and management.
Health Care Assistant
Thomson Medical Centre
09.2020 - 12.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Customer Service Executive Cum Admin Assistant
Ace Express Courier
03.2014 - 06.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Patient Service Associate
Parkway East Hospital
02.2011 - 02.2014
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
Education
N'LEVEL
PSLE
Skills
Certified in BCLS & AED - SRFC (Singapore Resuscitation And First Aid Council)
Certificate of Recognition - Thomson Medical
HCA Certificate - SRTC (Singapore Rescue Training Centre)
Swabber Certificate - Doctor Anywhere
SRS Registration Certificate - Avantus
Admin/ Supervisor Certificate - HMI Institute
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Contact No.
+65 80717334
mykamamalina34@gmail.com