Rajani Singh
Bengaluru
Summary
A Highly passionate individual with 15+ years of experience into IT Industry with strong exposure in Project Management & Client Relationship Management. Act as a strong partner to business leaders to understand needs and participate in Planning, Budgeting, Resource Management & Reporting activities. Develop strong & effective working relationships with leaders at all levels of the organization. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
17
17
years of professional experience
Work History
Senior Consultant
Capgemini Technology Services
02.2018 - Current
- Project Planning and Execution: Develop detailed project plans, including scope, timelines, resource allocation, and budget management. Monitor project progress and adjust plans as necessary.
- Stakeholder Management: Serve as the primary liaison between clients, internal teams, and other stakeholders. Facilitate effective communication to ensure alignment and address any issues promptly.
- Resource Management: Allocate resources efficiently to meet project goals. This includes coordinating with team members, managing schedules, and ensuring that all project participants are clear on their roles and responsibilities.
- Risk Management: Identify potential risks and develop mitigation strategies. Monitor and address issues that arise during the project lifecycle to minimize impact on project success.
- Quality Assurance: Ensure that all deliverables meet the required quality standards and comply with organizational and client expectations. Conduct regular reviews and testing to maintain high standards.
- Documentation and Reporting: Maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews. Provide regular updates to stakeholders on project progress and performance.
- Change Management and User Adoption: Develop and implement strategies to enhance user engagement and proficiency. Provide ongoing support to users to facilitate successful utilization of the system.
- Continuous Improvement: Identify opportunities for process improvement within project management practices. Implement best practices to enhance efficiency and effectiveness.
Account Manager
Bristlecone
02.2016 - 01.2018
- Talent Acquisition & Management, Business Development, Account Management & Operations for SAP Labs (Mexico/ Hungary, Budapest/ Singapore) & SAP India Account
- Account mining - Plan, Communicate & oversee the execution of monthly business development activities for SAP Accounts in different locations
- Own up the account plan execution by driving teams, to customer priorities, take alignment on plans, and hold accountable for timely deliverables as per plan and quality.
- Escalations/priorities/conflict management, Account reviews and reporting to all stakeholders, including Sales, Finance, International Travel Desk & Visa Processing Teams.
- Customer Success & experience assessment - Customer surveys and escalation contact outside of delivery team. Visits & Travel to the SAP Accounts on weekly basis.
- Pre-sales Planning and Pipeline Management & Execution
- Execution facilitation - Coordinate new project proposals and SOWs & own the deliverables in quality, time and cost
- Handle - Employee Engagement, Deployments of new & replacement Consultants into the Projects. Individual POC for SAP Account for 300 employees reporting under me.
- Responsible for handling Billing Reports & escalations in case of billing discrepancy, ensuring 100% billing accuracy every month
- Tool tracking & reporting of Shift & Attendance Allowances to the Consultants on monthly basis.
- Accountable for hikes, appraisals, on site travel approvals for consultants working at client location.
Deputy Account Manager
Artech Infosystems Private
02.2015 - 01.2016
- Designing Recruiting & Account/ Vendor Management strategies/policies/plans
- Develop and grow strong business relationships with new and existing clients
- Developing and researching monthly and quarterly business reviews to provide insight into team issues, successes and areas of improvement
- Act as a facilitator between the client and recruiting teams that help to define & manage effective recruitment process
- Maintain & ensure 100% compliance as per defined client SLAs
- Involved in Manpower planning, Global Talent acquisition, Talent management & Succession Planning
- To control and regulate vendor performance in supplying quality resource and work within the given TAT
- Account Planning and Governance – share responsibility for all Client Management processes – Plan-Sell-Deliver-Manage along with the sales team
HR Operations Advisor
Spectrum Consultants
02.2014 - 07.2014
- Develop strong business relationships with the leadership team and client group;
- Support to other innovation teams, in their project on boarding activities from performance perspective.
- Develop and drive the people agenda for the Organization Development including Employee engagement, Rewards & Recognition and proactive employee support throughout the Employee Lifecycle
- Support the RCAs and follow actions for performance incidents.
- Drive HR processes for the business such as Performance Review Cycle, MS Poll etc.
- Work with the global team on design and execution of multiple initiatives such as Performance Management System (PMS), Career Development Framework etc.
- Oversee the proactive administration of various employee services such as Employee Self Service for Salary and Benefits etc.
- Helps to follow-up actions / projects from early watch or CRM queries to maintain or improve the performance of the productive environments.
- Follows up action tracker from the performance forum and all housekeeping activities regarding performance components.
- Ensure tracking of fast growth objects and ensure availability of archival policy & compliance to the same
Associate Manager
Mindtree Ltd
09.2013 - 02.2014
- Responsible for Mindtree’s Onsite staffing and hiring specially working for Microsoft Account
- Plan and Develop HR strategies in line with top management objectives for immediate & long-term manpower requirements
- Shortlist suitable applicants, arrange interviews with management, complete back ground checks of selected candidates.
- Advise on pay and other issues, including promotion, compensation and benefits
- Responsible for candidate onboarding, negotiating the rates & salaries with Vendors and the candidates
- Responsible for step-by-step interview process, coordinate with technical panel, candidates or vendors for interviews
- Guide candidates through the hiring process, explaining the salary structure and benefits with Mindtree
- Responsible for negotiating contract terms and releasing offer letters to the consultants and Vendors
- Managing events & weekend drives to ensure weekly targets are achieved & client relations is managed in an excellent manner
- Act as a bridge between vendors, candidates & Accounts Payable team for their paystubs
- Build and maintain a database of IT professionals to service the customer requirements quickly and efficiently
- Prepare daily and Weekly reports, which cover the submission status of the team
- Undertake any other assignment or responsibilities that may be assigned by the management to achieve business objectives
HR Operations Specialist
Infosys Ltd.
08.2011 - 09.2013
- Hiring employees for Infosys USA and handling end-to-end recruitment activities
- Liaise with the BU with regard to the required headcount & ensure on-boarding of new hires to suit operational needs
- Specialized in Manufacturing (MFG), Energy, Utilities, Communications and Services (ECS), Retail, CPG, Logistics and Life Sciences (RCL), Financial Services and Insurance (FSI) Units
- Recruiting candidates from different sources - Job Portals, Employee References, Social Networks & job postings
- Recruit candidates at all levels from consultant to Principal Consultants in all categories
- Sourcing, screening, filtering resumes, proof-reading, references check and conducting HR interviews
- Assess candidate’s technical / professional & communication skills through interviews & select qualified candidates
- Maintaining active job seekers list and building internal database
- Continuous interaction with account managers to streamline submissions, interviews, placements, and feedbacks.
- Liaison between candidates and hiring managers
- Participate in weekly meetings to determine staffing needs, troubleshoot filling difficult positions & managing client issues
- Good communication skills obtained through years of close interaction with all levels of personnel ranging from end users to top management
- Coach the junior recruiters and mending them throughout the process of their learning
Senior IT Recruiter
Mindlance
03.2011 - 07.2011
- Recruitment: configurations for hiring and maintaining applicant data & actions, taking required reports based on vacancy, applicants, applicant status etc.
- E-Recruitment: Configuration Talent Warehouse, Applicant Tracking, Requisition Management, HR Object types, Activity Types, Process, Questionnaire, Job posting etc.
- Responsible for overall complete IT Recruitment cycle Independently right from sourcing the resumes, interviewing, recruiting, and presenting the qualified candidates to support staffing needs through extensive client interaction and timely execution of key processes (Usage of Jobdiva Tool and expertise on the same)
- Expert in screening all incoming resumes and scheduling interviews with the Hiring Managers for selected candidates and shortlisting qualified candidates by using pre-employment screening techniques
- Handling Job posting and resourcing by utilizing existing candidate relationships and referrals for the current requirements with clients approval on Job portals like Dice, Monster and Career Builder
- Negotiate compensation and orient shortlisted candidates from the end client to ensure interview panel is arranged for them.
- Sound knowledge on different tax structures of US (W2, 1099, Corp-To-Corp)
- Good understanding on US work Permit (like H1B, TN, GC, EAD, OPT and CPT)
- Maintain database regularly & prepare daily, weekly & monthly report relating to interviews and other activities.
Senior Analyst
Hewlett Packard, HP
01.2008 - 08.2010
- Responsible for Vendor Data Management of the Europe, Middle East and Africa (EMEA) regions using SAP R/3
- Teamwork-load balance and allocation with follow-up to ensure completion of work allotment being SME of the Team
- Presentation of Operations metrics and individual performance to the management team
- Gatekeeper to manage controls laid for managing the cash flow of the company
- Key member in transitioning and streamlining the payment reject process
- Resolving discrepancies that lead to vendor payment rejects
- Assisted & Trained in Six Sigma Green Belt Projects and White Belt Trained
- Training, cross-training, and coaching the new joiners in the team on the overview of the process
- Maintaining the team process documentation and preparing for internal/external audits
Education
MBA - Human Resources Management
Symbiosis Centre
Pune, India09.2010
Bachelor of Commerce - Ecommerce
Gogte College of Commerce
Belgaum, Karnataka05.2007
High School Diploma -
Government Polytechnic
Belgaum, Karnataka05.2004
Skills
- Project Management
- Organizational Development
- Human Resources Management
- Client Relationships
- Forecasting and Reporting
- Project Implementation
- Change Management
- Resource Allocation
- Work Planning and Prioritization
- Subject Matter Expert
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Additional Information
- Army Wing & Air Wing NCC Cadet - Holder of B & C Certificate
- Sports Athlete and Marathon Runner
- Awarded ‘Pratibha Puraskar’ for scoring over 90% in Economics & Shorthand
- Certificate of Excellence at HP & Green Star award - for achieving 0 defects and being at 6 sigma continuously for 6 months
- Team Extra Miler Award - Certificate of Appreciation at Infosys
Timeline
Senior Consultant
Capgemini Technology Services
02.2018 - Current
Account Manager
Bristlecone
02.2016 - 01.2018
Deputy Account Manager
Artech Infosystems Private
02.2015 - 01.2016
HR Operations Advisor
Spectrum Consultants
02.2014 - 07.2014
Associate Manager
Mindtree Ltd
09.2013 - 02.2014
HR Operations Specialist
Infosys Ltd.
08.2011 - 09.2013
Senior IT Recruiter
Mindlance
03.2011 - 07.2011
Senior Analyst
Hewlett Packard, HP
01.2008 - 08.2010
MBA - Human Resources Management
Symbiosis Centre
Bachelor of Commerce - Ecommerce
Gogte College of Commerce
High School Diploma -
Government Polytechnic
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