Results-oriented Payments Project Manager with a proven track record of delivering impactful solutions in the financial services industry. Over 19 years of expertise in driving digital transformation and optimizing payment operations. Skilled at leading cross-functional teams, managing complex projects, and effectively mitigating risks to achieve strategic business objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Manager
Oracle Financial Services Software
05.2021 - Current
Successfully led the implementation of a major payments system across India, from contract inception to full deployment
Collaborated closely with multiple stakeholders to deliver the project on time and within budget
Leveraging DevOps practices, achieved a seamless zero-downtime deployment and an impressive Straight-Through Processing (STP) rate of 99% with no major incidents reported
Conducted in-depth analysis of legacy payments system architecture across the APAC region, identifying opportunities for modernization aligned with industry standards (ISO20022, CBPR+, MEPS+, RENTAS) and regulatory mandates (NEFT 24/7, NACH365)
Performed comprehensive cost-benefit analysis to evaluate the feasibility of a build vs
Buy strategy for the modernized payments system, considering associated risks, advantages, and disadvantages
Presented detailed assessment findings to senior management, securing approval for the next phase of the modernization project
Collaborated closely with legal and compliance teams to ensure adherence to regulatory requirements and contract terms
Led technical reviews of the proposed service-oriented architecture (SOA) based on microservices, providing expert guidance and recommendations
Chaired and facilitated project working groups and steering committees, fostering collaboration among stakeholders, and driving project alignment
Developed a comprehensive implementation plan for the initial country rollout, focusing on supply chain finance payments and integrating with core banking, AML, pricing, SWIFT, QPH, central bank, and post-transaction screening systems
Partnered with legal and compliance teams to conduct thorough risk assessments and ensure compliance with data offshoring regulations (RBI guidelines) for domestic payments
Collaborated with the infrastructure team to define hardware and software requirements, establish necessary environments, and facilitate seamless system integration
Facilitated test strategy workshops to develop comprehensive test plans, outlining objectives, entry/exit criteria, and stakeholder responsibilities
Project Manager
NCS Pte Ltd
04.2013 - 05.2021
Oversee multiple software development projects across the entire lifecycle, leveraging strong analytical skills to drive successful outcomes
Collaborate with internal and external stakeholders to elicit and refine business requirements, assess impacts, and optimize resource allocation for efficient project execution
Manage third-party vendor relationships, ensuring deliverables align with project objectives and quality standards
Drive project implementation by meticulously managing schedules, budgets, costs, and quality to achieve project goals
Monitor project progress, track key milestones, and provide regular, transparent updates to management
Develop and communicate comprehensive project forecasts, aligning project scope with budget and timeline constraints
Bridge the gap between technical and non-technical stakeholders by translating complex information into clear and actionable insights
Proactively identify and mitigate project risks, escalating issues as needed and effectively communicating to impacted stakeholders
Client: DBS Bank - Delivery of MVP providing a platform to offer OCR as service for the participants
Client: Great American Insurance Company - Managed B2B e-portal development team for new enhancements and product launches (eSME, eHome & eMotor)
Client: NTUC Income Insurance - Managed Income’s DSF (Digital Sales Force) onsite and offshore development team for new enhancements and product launches on monthly basis
Point of Sale System
Client: GIC Singapore - Migration of GIC’s Genesis & GWS applications from .net framework 2.0 to 4.5
Client: Bank of Singapore - Implementation of Single Sign-On (SSO) which serves as the common security authentication and access layer, act as channel for token mapping, transaction signing services for BOS applications
(iSprint)
Team Lead
NCS Pte Ltd
07.2009 - 03.2013
Defined and optimized processes to align with Citibank requirements and deliverables
Managed and resolved VT-related issues escalated by regional technical support
Established and maintained APAC and client COB frameworks, leading L1 and L2 production support teams
Drove process improvement initiatives based on stakeholder feedback
Allocated and oversaw development and testing tasks for team members
Client: Citi Bank Singapore - Standing Instructions (SI) System is a product whereby Citibank undertakes to make payments/transactions on behalf of a Citibank Customer at fixed intervals for fixed amounts
Client: Global Interdict (GI) is a text interpretation engine and addresses the needs of interdiction compliance based on regulatory or business needs
Transactions can be screened against business specific lists
Project Lead
Nucleus Software Solutions Pte Ltd
06.2005 - 06.2009
Client: Citi Bank Singapore - Electronic Document (EDOCS) preparation system is an intranet system that helps to prepare the trade documents
Client: Signature Verification System (SVS)
Client: Fax Intelligent Routing and Management System (FIRM)
Education
M.C.A -
01.2005
B.Sc. - PME
01.2000
Skills
APIs
SFTP
ISO XML
Message Queues (MQ)
Kafka
Shell scripting
Enterprise Service Buses (ESB)
Project Management
Project planning and development
ASP
ASPNET
XML Schema
Dreamweaver MX
VB Script
JAVA
IIS administration
Budgeting and forecasting
Risk Management
Project estimation and bidding
Conflict Management
Azure
AWS
MS SQL Server 2008
MS SQL Server 2016
Oracle 11g
Oracle 19c
MS Project
JIRA
WBS Schedule Pro
Agile
Waterfall
Domestic payments processing
Cross-border payments processing
Cheque processing
Inward clearing
Outward clearing
Inward returns management
Global sanction screening solutions
Interdict
Cross-functional coordination
Certification
Advanced Diploma in Data Analytics and Machine Learning SMU (Singapore Management University)
IOC (Investment Operations Certificate) – CISI (Chartered Institute for Securities & Investment)
PMP – Certified – PMP Number: 1861408
ITIL Foundation Certificate in IT Service Management
PSM I (Professional Scrum Master) – Certified
Microsoft Certified - Azure Fundamental
Advanced Certificate in RegTech – SMU (Singapore Management University)
Accomplishments
Customer Delight Award, 2008, Recognized for exceptional customer service and support on Citibank projects.
Pacesetter Award, 2022, Acknowledged for exceptional performance on the SMBC project, demonstrating outstanding leadership and results.
Domainexpertise - Payments
Proven track record in domestic (APAC region) and cross-border payments processing. In-depth knowledge of cheque processing, including inward and outward clearing, as well as inward returns management. Experienced in implementing global sanction screening solutions using Interdict.