Rajan Devadason
Service Manager & Lift Competent Person Grade 2
Semenyih,SELANGOR
Summary
Dynamic and results-driven Service Manager with 29 years of progressive experience in the elevator industry, including senior leadership roles across multinational companies such as TK Elevator, ThyssenKrupp, Schindler, and Otis. Certified Lift Competent Person Grade 2 (CP2) with a solid record of managing complex service operations, ensuring regulatory compliance, and delivering exceptional customer satisfaction. Strong expertise in team leadership, operational excellence, safety compliance, and revenue growth. Adept at building high-performance teams, streamlining processes, and fostering strong client relationships to achieve organizational goals.
Overview
25
25
years of professional experience
4025
4025
years of post-secondary education
7
7
Languages
Work History
Service Manager & Lift Competent Person Grade 2
TK ELEVATOR SDN.BHD
09.2021 - Current
- Managing and overseeing all Service Operation activities in the company
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team’s objectives and sales goals are met
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Resolving service operations problems and improving service methods to increase the service productivity and customer service.
- Management of all service sales activities in the company
- Build a productive sales team to prospect and secure 3rd party maintenance contracts
- Retaining and renewing existing customers
- To achieve repair sales and 3rd party yearly target set by management
- Management of all the service sales activities
- Oversee the sales department and all contracts related which is secured by the team
- Develop clear targets and objectives for the service operations and sales team
- Visit building managers, management company to develop business
- Responsible for closing maintenance sales which includes preparing 3rd party maintenance contracts
- Responsible for preparing service tenders and quotations for 3rd party / recapture maintenance contracts
- Responsible for closing repair order intake which includes submission of quotation to customer
- Ensure targets and objectives are met with consideration to profitability
- Timely completion of all required data into VIEW system
- To promote the company’s capabilities to existing and new clients
- Ensure accuracy of customer data is accurate in VIEW
- Ensure yearly PA% to meet company target
- Ensure to conduct a minimum of 60 Annual Inspections
Service Operation Manager
ThyssenKrupp ELEVATOR (M) SDN.BHD
10.2019 - 09.2021
- Management of all service / service sales activities in the Company
- Management of all service activities 3rd party & repair sales and oversee the department and all contracts related which is secured by Service Sales team
- Overview in planning servicing schedule
- Control and monitor night standby to ensure all breakdown calls are duly attended
- Assist service sales personnel in the preparation of quotation by providing engineering data, cost of material and labor
- Maintain liaison with relevant local authorities
- Assist service sales personnel in the preparation of quotation by providing engineering data, cost of material and labor
- Assist credit control department on outstanding payments which include timely submission of monthly service job sheet to credit control department
- Ensure targets and objectives are met with considerations to profitability and able to develop strategies to ensure loss in service unit base is kept to minimal
- Implementation of customer service programs to foster and enhance customer relations which include handling and solving customer’s complaints.
- Implement training program to improve technical skill and knowledge of maintenance personnel
- To ensure compliance to the requirements of the Quality and Safety Management System
- To ensure a reduction of 2/T, 3/30 units to meet the target assigned by the company
- Oversee maintenance job site survey and ensure defect rectification completion for second schedule survey and annual inspection within stipulated time frame
- Any other duties as assigned by superior from time to time
Service Manager
ANTAH SCHINDLER SDN.BHD
04.2018 - 05.2019
- Responsible for the performance of the service and repair jobs, coordinating, organizing and executing repair orders designated areas of control.
- Overseeing the day-to-day operation of the section and drawing up a plan of work.
- Responsible and accountable for job site safety of subordinates.
- To achieve efficiency on all works carried out in his section a per Schindler standard of quality.
- To coordinate and order materials for repair.
- Analyze the type of work to be performed and assign execution of jobs to the respective persons.
- Attend to customer complaints or issues raised within 24 hours and close out complaints within 3 days.
- Always ensure promise and comply to all customers’ needs as per Schindler commitments.
- Attend to customer complaint (letter or E-mail) within 3 days.
- Lead employees and sub-contractor in safety behavior
- Conduct weekly toolbox talk
- Ensure 100% participation in the town hall day and all safety events
- Report any near miss incident and prepare necessary reports.
- Timely disciplinary action for safety violation on cardinal rules for employees and sub-contractors.
- To ensure that all service reports are submitted to Finance on time.
- Ensuring that all problems related to Call Centre are solved or attend immediately.
- Ensuring and sending necessary reports to owner as per their request.
- Performing in any other responsibilities as required and requested by HOD.
- To ensure the safety and health of employees of the approved firm and other people during the installation, testing and first inspection and regular inspection of the lifts under my care is being taken care
Service Manager / Lift Competent Person Grade 2 - (CP2)
OTIS ELEVATOR COMPANY (M) SDN.BHD
05.2017 - 04.2018
- Responsible for the performance of the service and repair jobs, coordinating, organizing and executing all OM (OTIS Maintenance) repair and “T” orders designated areas of control.
- Overseeing the day-to-day operation of the section and draw up plan of work.
- Responsible and accountable for job site safety of subordinates.
- To achieve efficiency on all works carried out in his section a per OTIS standard of quality.
- To coordinate and order materials for ‘T’ and OM repair.
- Analyze the type of work to be performed and assign execution of jobs to the respective persons.
- Attend to customer complaints or issues raised within 24 hours and close out complaints within 3 days.
- Deploy specific and define Service Excellent 2 action plans are pertinent to Dept. with view to improve MFA score.
- Always ensure promise and comply to all customers’ needs as per Otis & Commitments.
- Attend to customer complaint (letter or E-mail) accordance to SE2.
- Lead employees and sub-contractor in safety behavior
- Complete minimum 14 safety audits per year
- Conduct weekly toolbox talk
- Ensure 100% participation in safety stand down day and all safety events
- Report any near miss incident and prepare necessary reports.
- Timely disciplinary action for safety violation on cardinal rules for employees and sub-contractors.
- Achieve O margin of 56.2% for Service Operation Section for year 2018
- Achieve T sales of RM26.33 mil for Repair section for year 2018
- Achieve T margin of 60.3% for Repair section for year 2018
- Use ACE tools to address performance areas.
- To ensure that all service reports submit to Finance on time.
- Ensuring that all problems related to Call Centre are solved or attend immediately.
- Ensuring and send necessary report to owner as per their request.
- Performing in any other responsibilities as required and requested by the HOD.
- To liaise with local authorities (JKKP) and arrange for Annual Inspection for buildings under portfolio
- To perform 2nd Schedule Inspection for and submit an report to HQ for building under portfolios’ as required by the company
- To carry out at least thirty (30) first or regular inspection per year by using the JKJ 166/167 for first inspection and checklist for inspection of electric and hydraulic elevator/ escalator/ travellator for regular inspection.
- To ensure the safety and health of employees of the approved firm and other people during the installation, testing and first inspection and regular inspection of the lifts under my care is being taken care
Section Manager / Lift Competent Person Grade 2- (CP2) / Electrical Chargeman- (AO)
OTIS ELEVATOR COMPANY (M) SDN.BHD
01.2012 - 04.2017
- Responsible for the performance of the service and repair jobs, coordinating, organizing and executing all OM (OTIS Maintenance) repair and “T” orders designated areas of control.
- Overseeing the day to day operation of the section and draw up plan of work.
- Responsible and accountable for job site safety of subordinates.
- To achieve efficiency on all works carried out in his section a per OTIS standard of quality.
- To maintain OM back log records.
- To coordinate and order materials for ‘T ‘ and OM repair.
- Analyze the type of work to be performed and assign execution of jobs to the respective persons.
- Ensure proper completion of ‘T ‘ order through verification by owner by signing of acceptance from or time sheets.
- Responsible for the enforcement of WWWJSSS policies of own section.
- Provide technical support to Area Service Executive /Area Representative / Resident Technicians / Technical Associates /Technicians.
- Responsible for supervising and appraising performance of Area Service, Executive /Area Representative / Resident Technicians / Technical Associates /Technicians.
- To perform in any other responsibilities as required and requested by the HOD.
- To liaise with local authorities (JKKP) and arrange for Annual Inspection for buildings under portfolio
- To perform 2nd Schedule Inspection for and submit an report to HQ for building under portfolios’ as required by the company
- To carry out at least thirty (30) first or regular inspection per year by using the JKJ 166/167 for first inspection and checklist for inspection of electric and hydraulic elevator/ escalator/ travellator for regular inspection.
- To ensure the safety and health of employees of the approved firm and other people during the installation, testing and first inspection and regular inspection of the lifts under my care is being taken care
Field Engineer
OTIS Elevator Company (M) Sdn.Bhd
01.2001 - 01.2012
- To ensure that routine preventive maintenance on the elevators as carried out as per second schedule. To ensure sub-ordinates are monitored and strictly follow safe working procedure.
- Attending breakdowns and perform troubleshooting to avoid reoccurrence of the faults.
- To perform checking and inspections on elevators machines for worn out bearings and worm gears. To perform checking and assessment on elevator control system-AC/DC drives, main transformers, relay and contactors, pcb cards, Inverters and SCR controls.
- To ensure smooth elevator operations by performing electrical fine tuning and mechanical adjustment such as replacing worn out car guide rollers and guide shoes.
- To ensure that the elevator monitoring system (EMS) in the control room are in good working order. To prepare monthly reports on the lift car traffic analysis data & to do submission to building owners. To perform computerized equipment health checks and prepare report for main office.
- To attend to customer complaints and feedback to them as soon as possible.
- To conduct joint annual inspection with JKKP for renewal of (PMA).
- To conduct joint annual inspection with BOMBA for renewal for building (CF).
Education
Executive Master's - Business Administration (EMBA)
Open University Malaysia (OUM)
Malaysia10.2017
Bachelor's Degree - Engineering (Electrical/Electronic)
Glastonbury University
Malaysia01.2007
Skills
Customer service
About Me
- Gender Male
- Address No 27, Jalan 8, Taman Semenyih Idaman, 43500 Semenyih, Selangor, Malaysia
Timeline
Service Manager & Lift Competent Person Grade 2
TK ELEVATOR SDN.BHD
09.2021 - Current
Service Operation Manager
ThyssenKrupp ELEVATOR (M) SDN.BHD
10.2019 - 09.2021
Service Manager
ANTAH SCHINDLER SDN.BHD
04.2018 - 05.2019
Service Manager / Lift Competent Person Grade 2 - (CP2)
OTIS ELEVATOR COMPANY (M) SDN.BHD
05.2017 - 04.2018
Section Manager / Lift Competent Person Grade 2- (CP2) / Electrical Chargeman- (AO)
OTIS ELEVATOR COMPANY (M) SDN.BHD
01.2012 - 04.2017
Field Engineer
OTIS Elevator Company (M) Sdn.Bhd
01.2001 - 01.2012
Executive Master's - Business Administration (EMBA)
Open University Malaysia (OUM)
Bachelor's Degree - Engineering (Electrical/Electronic)
Glastonbury University
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