Raja Nurintan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Team Leader
Food Music Lifestyle Bar
04.2022 - 06.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Assistant Teacher
Zee School House
05.2021 - 11.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supervised recess, lunch and daily student intake and dismissal.
- Supported teacher in preparing individualized learning plans for underperforming students.
Assistant Manager
Poppy Pop Cafe
01.2019 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
NITEC - Hairstyling
Institute Technical Education
Simei03.2015
N Level -
Guangyang Secondary
Bishan 12.2013
PSLE -
Kheng Cheng Primary School
Toa Payoh01.2009
Skills
- Staff Supervision
- Directing Team Members
- Team Motivation
- Money Handling
- Time Management
- Customer Service and Satisfaction
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Team Leader
Food Music Lifestyle Bar
04.2022 - 06.2023
Assistant Teacher
Zee School House
05.2021 - 11.2021
Assistant Manager
Poppy Pop Cafe
01.2019 - 06.2020
NITEC - Hairstyling
Institute Technical Education
N Level -
Guangyang Secondary
PSLE -
Kheng Cheng Primary School
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