Raj Sinha
Gautam Buddha Nagar
Summary
Seasoned professional with over 19 years of experience across sales, support, training, and team management. Demonstrated ability to quickly learn and implement new technologies to enhance operational processes. Proven problem solver with a strong focus on educating teams for self-sufficiency and efficiency. Track record of driving process improvements and building relationships to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Manager
Amex Global Business Travel
01.2025 - Current
- Monitored team performance, provided feedback, and resolved conflicts to meet deadlines.
- Developed comprehensive project plans and tracked progress toward established goals.
- Evaluated customer feedback surveys to implement necessary adjustments.
- Coordinated stakeholder engagement to ensure timely and budget-compliant project completion.
- Guided staff members to achieve targeted outcomes effectively.
- Facilitated regular team meetings to review milestone progress.
- Maintained a positive work environment through effective communication and problem-solving.
- Analyzed data from previous projects to enhance current initiatives.
Head - Sales and Operations
Storefox.ai
07.2024 - 12.2024
- Created reports tracking key performance indicators aligned with operational objectives.
- Developed long-term strategies to enhance operational efficiency and service quality.
- Recruited, hired, trained, coached, and evaluated personnel to maintain optimal team performance.
- Led cross-functional teams in developing innovative products and services.
- Conducted regular meetings with department heads to assess progress towards operational goals.
- Reviewed customer feedback to identify improvements in service delivery.
- Cultivated relationships with key stakeholders to boost brand awareness.
- Implemented sales strategies that increased market share.
Senior Manager, Solutions
Hubilo Softech Private Limited
02.2021 - 12.2023
- Collaborated with Product Management teams to deliver solutions aligned with customer needs.
- Managed team of pre-sales engineers to ensure effective execution of sales strategies.
- Conducted technical reviews with customers to gather detailed requirements.
- Created technical presentations showcasing product features and benefits for clients.
- Documented best practices for pre-sales operations, including procedures and protocols.
- Provided training sessions on product usage for customers and internal staff.
- Researched industry trends and competitive landscape to inform product roadmap development.
- Responded promptly to RFPs.
Assistant Team Lead - Solutions and RFP
Cvent India Private Limited
04.2011 - 01.2021
- Prepared detailed quotations, proposals, and presentations for prospective customers.
- Participated in strategic planning sessions to identify improvement areas.
- Developed customized solutions tailored to customer needs.
- Provided software application training to enhance product utilization.
- Researched potential clients and formulated effective sales strategies.
- Identified new business development opportunities to drive growth.
- Analyzed customer feedback to enhance product features and services.
- Maintained accurate records of customer interactions within CRM systems.
Education
BBA - Business Administration and Management, General
IEC UNIVERSITY
Solan, Himachal Pradesh07-2018
MBA - IT And Marketing
Subharti University
Meerut, Uttar Pradesh, IndiaSkills
- Sales enablement and solution selling
- Project management and resource allocation
- Performance monitoring and management
- Team leadership and conflict resolution
- Technical presentations and proposal writing
- Cross-functional collaboration and workforce management
- Strategic planning and process improvement
- Requests for Proposals (RFPs) and presentations
Websites
Timeline
Manager
Amex Global Business Travel
01.2025 - Current
Head - Sales and Operations
Storefox.ai
07.2024 - 12.2024
Senior Manager, Solutions
Hubilo Softech Private Limited
02.2021 - 12.2023
Assistant Team Lead - Solutions and RFP
Cvent India Private Limited
04.2011 - 01.2021
BBA - Business Administration and Management, General
IEC UNIVERSITY
MBA - IT And Marketing
Subharti University