Raj Kumar
Singapore
Summary
Effective Communicator with Good interpersonal skills. Bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. Always looking forward to taking on challenges and gaining experience through them, regardless of the outcome. Personality Description Customer-oriented, Dedicated team player, Advanced planning, Adept multi-tasker, Organized Consistently, meet goals and Deadline-oriented.
Overview
6
6
years of professional experience
Work History
Senior Manager: Head Information Technology and Operations
Sree Narayana Mission (Singapore)
09.2022 - Current
- Proactively contributes to the future direction of business processes, technology strategy and investments in technology in SNM.
- Ensures effective utilisation of existing technology platforms to improve the performance.
- Actively maintains an understanding of innovative technology developments relevant to Nursing Home operations; seek opportunities to drive experimentation to identify competitive advantage or improved productivity and efficiency.
- Drives operational excellence across project and service delivery to meet Mission goals.
- Establish, manage, and develop a diverse high performing cross-functional team.
- Manage vendors to ensure contractual obligations are met within the agreed Service Level Agreement.
- System infrastructure revamp to suit organisation needs
- Put up funding and grant paper to be able to tap on resources effectively
- Provide training to end-users on existing and new systems
- Disaster recovery preparation
- Review infosec policy and conduct cyber security exercise and educate staff
- Manage the Operations of both housekeeping & transportation services for SNM.
- Oversee the development of the Nursing Home and Senior Care Centres in collaboration with health authorities and agencies. (ie. Licensing)
- Engage and ensure service delivery of contracted vendors and service providers meet business and operational requirements
- Manage the Build Own Lease (BOL) for the Mission
- Develop and implement the processes, tools, systems, and metrics for Business Continuity Management (BCM), emergency preparedness and response.
- Develop and ensure security of data, network access and backup systems
- Preserve assets, information security and control structures
- Ensure all projects are delivered in compliant with IT policies, internal and external audit requirements.
- Plan and manage audit systems and assess their outcomes.
- Ensure operations record are up-to-date and assist in licensing audits.
- Plan and manage all the IT projects
- Recommend relevant upgrades
- Manage manpower planning and hire the right candidate to support the Department.
- Conduct on-boarding and On-The-Job training for new staff.
- Coach and provide counselling to the team as and when needed
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Assist to prepare annual budget for IT & Operations.
- Assist to monitor and control the operational expenditure within the budget.
- Provided strong leadership to enhance team productivity and morale.
Manager: IT Projects and Operations (Airport Systems)
Changi Airport Group (CAG)
04.2022 - 09.2022
- Work closely with various airport stakeholders, both internal and external, to gather user requirements and deliver solutions to the users.
- Work with internal technical teams and vendors to propose overall technical solutions and key performance indicators to measure success.
- Perform proper project and change management to ensure delivered solutions meet technical, functional, performance, and business requirements.
- Manage 24/7 operations, maintenance, compliance, and renewal of our Airport IT systems to support operations of the airport. Candidates who are cognisant with industry best practices are preferred.
- Perform, review, and enhance business and IT processes as part of the continuous improvement effort.
Assistant Manager: Information Technology
Sree Narayana Mission (Singapore)
06.2020 - 04.2022
- Proactively contributes to the future direction of business processes, technology strategy and investments in technology in SNM.
- Ensures effective utilisation of existing technology platforms to improve the performance.
- Actively maintains an understanding of innovative technology developments relevant to Nursing Home operations; seek opportunities to drive experimentation to identify competitive advantage or improved productivity and efficiency.
- Drives operational excellence across project and service delivery to meet Mission goals.
- Establish, manage, and develop a diverse high performing cross-functional team.
- Manage vendors to ensure contractual obligations are met within the agreed Service Level Agreement.
- System infrastructure revamp to suit organisation needs
- Put up funding and grant paper to be able to tap on resources effectively
- Provide training to end-users on existing and new systems
- Disaster recovery preparation
- Review infosec policy and conduct cyber security exercise and educate staff
- Develop and ensure security of data, network access and backup systems
- Preserve assets, information security and control structures
- Ensure all projects are delivered in compliant with IT policies, internal and external audit requirements.
- Plan and manage audit systems and assess their outcomes.
- Ensure operations record are up-to-date and assist in licensing audits.
- Plan and manage all the IT projects
- Recommend relevant upgrades
- Assist to prepare annual budget for IT & Operations.
- Assist to monitor and control the operational expenditure within the budget.
Desktop Support Engineer (Team Lead)
CTC Global Singapore (Contract)
07.2019 - 12.2020
- Repair and Maintain of computer hardware, data processing equipment and computer peripherals
- Analyse and define tasks, data flows and dependencies
- Responsible for identifying and communicating design and scope issues to the stakeholders
- Escalating issues to client program management
- Provision of training to end users
- Comprehensive documentation according to client’s IT project methodology/Policy and guidelines
- Support to end users after go-live and handover to support organisation
- Responsible to make decisions specific to the project task and people in project best interest.
IT Admin Executive
A STAR (Agency for Science, Technology and Research) (Contract)
01.2020 - 06.2020
- Assist Department Head in conducting seminars and Roadshows
- Creating EDM to be posted to whole of A
- STAR to create awareness
- Conduct monthly team building by sourcing for venue, budget managing and liaising with vendors
- Bookkeeping for yearly audit on different budget allocated
- Assist in reviewing official website and feedback for improvement
- In charge of creating and consolidating survey, attendance and feedbacks via Google docs
- In charge of asset management and escalating hardware issues
- Managing external vendor in terms of pricing and timely payment matters
- Assist in creating monthly newsletter with up to date information and new information
Education
Diploma - Finance and Banking
Kaplan Institute of higher education
01.2016
Diploma - Infocomm and Digital Media (Cyber Security)
Singapore polytechnic
08.2021
BSc - Cyber Forensics And Business Information System
Murdoch University
Singapore08-2026
Skills
- Microsoft Office, PowerPoint, and Excel
- Administration and Management
- Problem Solving
- Business Development
- Meeting Deadlines
- It End User Support/Troubleshooting
- Network and Software management
- Project delivery
- Change Management
- Operations management
- Cross-functional collaboration
- Strategic planning
- Operations planning
Language
Proficient in written and spoken English, Tamil
Accomplishments
- Achieved CEM for Sree Narayana Mission Singapore
- Achieved Bizsafe Level 4 for Sree Narayana mission Singapore
Timeline
Senior Manager: Head Information Technology and Operations
Sree Narayana Mission (Singapore)
09.2022 - Current
Manager: IT Projects and Operations (Airport Systems)
Changi Airport Group (CAG)
04.2022 - 09.2022
Assistant Manager: Information Technology
Sree Narayana Mission (Singapore)
06.2020 - 04.2022
IT Admin Executive
A STAR (Agency for Science, Technology and Research) (Contract)
01.2020 - 06.2020
Desktop Support Engineer (Team Lead)
CTC Global Singapore (Contract)
07.2019 - 12.2020
Diploma - Infocomm and Digital Media (Cyber Security)
Singapore polytechnic
Diploma - Finance and Banking
Kaplan Institute of higher education
BSc - Cyber Forensics And Business Information System
Murdoch University
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