Raj Bux

As Chief Auditor for all Global Business activities, responsible for executing all Country Audits in Asia Pacific, Central Europe Middle East & Africa, North America, and Latin America, and Global Functions including Consumer Payment, Seller Solutions, Security & Identity, Global Partnerships with Apple, FB, Samsung etc., Call Centers, Client Services, and Digital Product Innovation (Wallet, Blockchain, Fintechs, Push Payments, and Tokenization)

Directly supervised and disseminated strategy to 10 team members

• Developed extensive Data Analytics capability resulting in the use of repeatable scripts in Country Audits
• Extensive adoption and execution of Integrated Audits covering Technology, Operational, and Financial risks in Product & Business audits, particularly in the Digital space
• Set up the Singapore Audit team from scratch and leveraged Deloitte’s co-source resource on all Country audits
• Selected to lead efforts to develop a Strategic Plan for the global function with mid-to-long-term vision
• Developed and launched the “Guest Auditor’ program for business personnel to assist in Country Audits
• Best-in-class Employee Engagement and Manager Leadership Index scores annually
• Selected to lead efforts to improve department Employee Engagement through embedding best practices
• Developed and conducted an ‘Internal Audit - Protecting Visa’ training course for over 3,500 Visa staff
• Established quarterly 1-1’s with Senior Management to identify emerging risks and become a ‘trusted advisor’
• Substantial experience in conducting Special Investigations working with Legal and HR.

Responsible for improving the regional p&l for International Insurance Services by defining, developing, and driving regional marketing, sales, distribution, servicing, and underwriting strategy for insurance products to an affluent Amex base. Lead 50-person group across eight AP countries and partnered with over 15 Insurance companies acting as Introducer for Life, Travel, Home, Health, Long Term Care, and Liability products

• Developed comprehensive Strategic Plan (adopted globally) leading to sustained double-digit revenue growth, contributing 25% of Asia Pacific region’s profits
• Increased Revenue & Pre-Tax Income by 15% despite several years of decline and increased investment
• Transformed business operations including structure, processes, and people resulting in highest possible internal audit rating following an ‘unsatisfactory’ audit.

Responsible for driving value-added risk-based auditing, leading 15-person group with matrix responsibility, to deliver around 25,000 hours of audit work (30 audit projects annually) in Asia covering all lines of business, including Card Issuing, Merchant Acquiring, Merchant Processing, Travel, and American Express Bank

• Overhauled the Audit function to create a substantial business focus and ‘value add’
• Recruited, coached, and developed a team of around 15 audit professionals, achieving 85% CIA-qualified
• Leveraged and built strong partnerships with PwC and Protiviti co-source in the region
• Improved employee engagement scores from 2 out of 14 dimensions at Point of Arrival (POA) or better to 14 out of 14 at POA or better in one year through embedding best practices
• Conducted several special investigations highlighting various control weakness in business processes
• Passed the Certified Internal Auditor (CIA) qualification at first attempt without any prior audit experience.

Pursued highly collaborative efforts to identify reengineering opportunities and solve execution issues for regional teams and management with a three-person team

• Supported SVP, Global Financial Services (GFS) Business Transformation by ensuring the delivery of US$519M of GFS Reengineering saves, up US$67M versus Plan (+15%) by driving best practices
• Responsible for delivering US$193M of International Consumer and Small Business Services (ICSS) Reengineering saves, up US$30M versus Plan (+19%)
• Developed tracking processes and tools, including regional monthly calls to drive alignment, increase accountability, and create a forum for driving best practices.

Led multiple country Controllership teams to solve operational and control issues for market / executive management

• Reduced # of unreconciled accounts reducing financial exposure from US$65M to US$3M
• Provided regional leadership to reduce 88% of all Finance Management Action Points and initiated balance sheet reporting which identified significant risks and opportunities.

Led a four-person team to identify and prioritize investment opportunities; reporting, forecasting, and analyzing business results and trends; solving execution issues for markets teams/management

• Provided substantial contribution to the BU’s success, including Pre-Tax Income improvement by 35% over 3 years and 40% increase in Service Establishments accepting the Amex card.