Raiya Bieng

• Lead the FI department in developing effective business strategies to achieve business targets set by Management.
• Acts as point of contact for establishing mutual banking facilities with other banking counterparties. Banking counterparties include offshore foreign banks, representative offices of foreign banks, onshore foreign banks, international development banks and local banks.
• Work closely with other departments and to support their business needs in order to accomplish business targets for the Bank
• Managing major financial institutions in the respective regions/business line, monitoring the on-boarding process and conducting regular business review with global banks and other financial institutions. Research on partners’ cash, settlement and FX capabilities, and select the most favorable institutions for business cooperation.

• Acquire new international partnership for inbound and outbound payment cross border.
• Initiate payment methods that are profitable that align with NBC regulations.
• Developed and executed marketing campaigns to increase brand awareness and drive sales.
• Boosted profitability through effective financial management and cost reduction initiatives.
• Improved client satisfaction by streamlining customer service processes and addressing concerns promptly.
• Managed project timelines and budgets, ensuring successful delivery of services on schedule.
• Cultivated strong relationships with key stakeholders to advance business interests.
• Conducted market research to identify opportunities for growth and expansion.
• Enhanced brand reputation with effective public relations strategies and communication efforts.

• Managing future implementations and product

enhancements in m2u by collaborating with various

business areas and product owners.

• Monitoring Digital performance such as New to Bank, and Existing to Bank, active user growth, growth monetary transaction, and e-Fix deposit placement volume via digital and reinforcing for improvement.
• Ensuring all customers, branch staff and stakeholders are well communicated and briefed/trained of new M2U products launching.
• Promoting and delivering M2U products to market successfully by working closely with Marketing and Communication.
• Standing as Main contact of Virtual Banking and Payments for coordinating, working and fixing matters of M2U channel with customers, branch and virtual banking and payments project manager.

• Providing support to Business Head and consultancy to ANZ royal Institutional and Commercial Banking customers and potential customer on our products and services.
• Provide training to customers and make sure that they can perform with our new system and process.
• Conducting outbound sale/ customer care related calls and implementing new administrative procedures.
• Provide timely courteous and professional customer service, identify and resolve their needs.
• Deliver against performance matrices including great of service, abandonment rate, first call resolution, sale referrals, successful sale.