Raihan Nadea Hj Ahmad
Summary
Accomplished professional with over 10 years of customer service expertise, notably at Expeditors Singapore Pte Ltd, where I spearheaded initiatives to enhance client satisfaction and retention. Proficient in MS Office, I excel in data analysis and reporting, contributing to market expansion and revenue growth. Known for exceptional teamwork and communication skills, I consistently deliver tailored solutions to meet diverse customer needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Service Associate, Outpatient Clinic Operations position. Ready to help team achieve company goals.Overview
17
17
years of professional experience
Work History
Ocean Export Customer Service
Expeditors Singapore Pte Ltd
08.2007 - 04.2024
- Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
- Provided insights into customer preferences through detailed reporting on sales patterns and product performance analysis.
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Streamlined the order management process for improved customer experience and higher retention rates.
- Advanced language skills enabled stronger communication with international clients and facilitated the expansion of export markets.
- Conducted regular follow-ups with clients to gather feedback on service quality, leading to continuous improvement initiatives.
- Actively participated in cross-functional teams to develop strategies for entering new markets or expanding existing ones successfully.
- Analyzed market trends regularly to identify potential challenges or growth opportunities in targeted regions.
- Fostered strong relationships with international customers, leading to repeat business and increased revenue.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
BROADRICK SECONDARY SCHOOL
SINGAPORE12.1997
Skills
- Customer Service experience over 10 years
- Data entry proficiency
- Proficient in MS Office applications
- Customer-oriented with good communication and interpersonal skills
- Willing to learn new skills or system
- Fast learning and very observant
Timeline
Ocean Export Customer Service
Expeditors Singapore Pte Ltd
08.2007 - 04.2024
High School Diploma -
BROADRICK SECONDARY SCHOOL