Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Raihan  Bt Hj Abdullah

Raihan Bt Hj Abdullah

Summary

An experienced hotel practitioner and educator who is self-driven and passionate who enjoys working with young adults. The fusion of over 30 years of teaching and hospitality experience enables her to offer a unique blend of skills and perspectives, which enriches the learning environment, enhances student engagement, and prepares students for successful careers in the hospitality industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Snr Asst Director Student & Academic Development

SHATEC Institutes
01.2020 - Current

Student Development: Collaborate with student support services, on student matters academic advising, career guidance, and counseling. Develop initiatives to promote student engagement, success, and well-being. Monitor student progress and intervene as necessary to support their academic and personal growth.

Academic Planning and Development: Collaborate with academic team to develop, implement, and review academic programs, courses, and curricula to meet the evolving needs of the hospitality and culinary industry. Ensure compliance with regulatory and accreditation standards.

Leadership and Management: Provide strategic leadership and manage the Student & Academic Development department, ensuring the effective delivery of programmes to enhance student learning and academic success.

Quality Assurance: Implement quality assurance mechanisms to monitor and evaluate the effectiveness of academic programs and services. Conduct regular assessments, collect feedback from students and stakeholders, and use data to drive continuous improvement in student learning outcomes.

Academic Team Development: Provide guidance and support to academic team members in instructional design, pedagogical techniques, and assessment strategies. Promote professional development opportunities for academic team to enhance their teaching skills and stay updated with industry trends and best practices.

Asst Director Hospitality and Business Studies

SHATEC Institutes
01.2014 - 01.2020


  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.


Vice Principal

Institute of Lodging
01.2008 - 01.2013

Manager

SHATEC Institutes
01.2004 - 01.2007
  • Accommodation, Tourism & Hospitality & Business Studies

Training Officer

SHATEC Institutes
01.1998 - 01.2003
  • Accommodation, Tourism & Hospitality & Business Studies

Operations Executive

KK Women’s & Children’s Hospital Singapore
01.1996 - 01.1997
  • Managed the daily operations of the women’s outpatient clinics, including managing concerns and feedback of outpatient patients.

Front Office Assistant Manager

The Westin Stamford
01.1989 - 01.1996
  • Joined the hotel as a Front Office Agent and rose the rank of Assistant/Duty Manager
  • Oversee the daily operations of front office, including staff and guest management.

Education

Bachelor - Human Resources Management

SIM University
2013

GCE “A” Levels - undefined

Jurong Junior College
1985

GCE “O” Levels - undefined

Raffles Girls’ School
1983

undefined

Raffles Girls’ Primary School
1979

Skills

  • Development Activities
  • Character Development
  • Student Development

Certification

2009 Industry Trainer Module Certificate in Coaching Skills (Institute of Technical Education, Singapore) 2008 Certificate of Attendance on Problem-Based Learning Primer Workshop (Republic Polytechnic) 2008 Certificate of Completion in Basic Counselling Skills (FamilyWorks Pte Ltd) 2006 Certificate of Completion Revenue Management (University of Massachusetts Amherst) 2004 Industry Trainer Module Certificate in Instructional Skills (Institute of Technical Education, Singapore) 2002 NSRS Supervising Assessor Course (Spring Singapore) 2002 Certificate of Participation in Helping Skills for Trainers (SHATEC) 2001 Certificate of Attendance in Japanese Tourism – Delivery of Quality Services (Singapore Tourism Board & ASEAN Promotion Centre on Trade, Investment and Tourism, Tokyo, Japan) 2000 Statement of Attendance in Test Construction (Institute of Technical Education, Singapore) 1999 Skills Standards Assessor Course (Singapore Productivity and Standards Board) 1997 Certificate of Participation in Effective Teaching Skills Workshop (SHATEC) 1995 Certificate in Accommodation Management (SHATEC) 1993 Successful Supervision (National Productivity Board) 1990 Certificate in Achievement in Japanese Intermediate II (Westin Singapore) 1989 Certificate in Achievement in Japanese Intermediate I (Westin Singapore) 1989 Certificate in Achievement in Basic Japanese Oral Test (Westin Singapore)

Timeline

Snr Asst Director Student & Academic Development

SHATEC Institutes
01.2020 - Current

Asst Director Hospitality and Business Studies

SHATEC Institutes
01.2014 - 01.2020

Vice Principal

Institute of Lodging
01.2008 - 01.2013

Manager

SHATEC Institutes
01.2004 - 01.2007

Training Officer

SHATEC Institutes
01.1998 - 01.2003

Operations Executive

KK Women’s & Children’s Hospital Singapore
01.1996 - 01.1997

Front Office Assistant Manager

The Westin Stamford
01.1989 - 01.1996

Bachelor - Human Resources Management

SIM University

GCE “A” Levels - undefined

Jurong Junior College

GCE “O” Levels - undefined

Raffles Girls’ School

undefined

Raffles Girls’ Primary School
Raihan Bt Hj Abdullah