Raihaanah Abdul Talib
Summary
Results-driven and organized professional with 8+ years of experience in operations, administration, and customer service. Proven track record of ensuring 100% customer satisfaction and achieving company goals. Skilled in project management, team leadership, and expense control.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
11
11
years of professional experience
Work History
ASSISTANT MANAGER
SMTC Global (Singapore) Pte Ltd
07.2022 - Current
- Manage booking and registration of classes
- Optimize class schedules to ensure maximum utilization
- Supervise reception area and office equipment
- Ensure 100% customer satisfaction
- Assist in audits and operation equipment upkeep
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Established team priorities, maintained schedules and monitored performance.
M&E Executive
Jones Lang LaSalle - Royal Square at Novena
09.2021 - 01.2022
- Maintained operational readiness and efficient operation of building M&E services
- Consolidated and updated PPM schedules
- Ensured timely renewal of licenses and completion of repair/maintenance works
Senior Engineering Coordinator
Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park
12.2015 - 09.2021
- Assisted Director of Engineering in awards submission, P&L, CAPEX, and FSM reports
- Coordinated site inspections, quotations, and project works
- Managed roster/leave planning, PR, and service contracts
- Other administrative work
Housekeeping Coordinator
Amara Singapore
07.2014 - 10.2015
- Coordinated guest and supplier communications, ensuring timely responses and resolutions
- Managed cross-departmental schedules, ensuring seamless operations
- Sourced and procured supplies, maintaining optimal inventory levels
- Maintained accurate records, including inventory reports and roster planning
- Performed administrative duties, ensuring efficient departmental operations
Accounts Executive
Advanced Wellness Pte Ltd
02.2014 - 07.2014
- Reconciled bank statements, ensuring accurate financial records
- Managed daily cash flow, accounts receivable, and payable
- Processed invoices, expense forms, and petty cash transactions
- Maintained organized financial records and spreadsheets
Education
Bachelor of Arts - Business and Management
01.2019
Certificate in Facilities Management -
01.2019
Higher Diploma - Business
01.2018
Higher Nitec - Leisure and Travel Operations
01.2014
LCCI Level 1 & 2 - Credit & U Distinction
01.2009
O Level - 5 Distinction
01.2009
Skills
- Project Management
- MICROS/POS System
- Resourceful
- OPERA/PMS/TMS Systems
- Teamwork
- Leadership
- Customer service
- Passionate
- Microsoft Office
Accomplishments
- Excellence Service Award (EXSA), Gold, 2019
- Excellence Service Award (EXSA), Silver, 2018
Personal Information
Nationality: Singaporean
Timeline
ASSISTANT MANAGER
SMTC Global (Singapore) Pte Ltd
07.2022 - Current
M&E Executive
Jones Lang LaSalle - Royal Square at Novena
09.2021 - 01.2022
Senior Engineering Coordinator
Ramada and Days Hotels by Wyndham Singapore at Zhongshan Park
12.2015 - 09.2021
Housekeeping Coordinator
Amara Singapore
07.2014 - 10.2015
Accounts Executive
Advanced Wellness Pte Ltd
02.2014 - 07.2014
Certificate in Facilities Management -
Higher Diploma - Business
Higher Nitec - Leisure and Travel Operations
LCCI Level 1 & 2 - Credit & U Distinction
Bachelor of Arts - Business and Management
O Level - 5 Distinction
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