Rahidir Razak
Summary
Dynamic and results-oriented professional with a proven track record at GreyInt, where I enhanced data analysis efficiency through automation tools like VBA, demonstrating strong analytical thinking and MS Excel skills. Excelled in team collaboration and leadership, significantly improving customer loyalty at Shaw Theatres through empathetic resolution of complaints.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Threat Analyst (Internship)
GreyInt
Singapore
07.2021 - 02.2022
- Validated results and performed quality assurance to assess accuracy of data.
- Queried databases for information needed for report processing.
- Increased efficiency by streamlining data analysis processes and implementing automation tools (VBA).
- Generated reports detailing findings and recommendations.
Customer Service Representative
Shaw Theatres
Singapore, Singapore
07.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate
Challenger
Singapore
07.2018 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Information Technology Intern
Hitachi Sunway Network Solutions (S) PTD LTD
Singapore
04.2018 - 06.2018
- Installed and configured software and hardware.
- Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
- Set up and maintained servers.
Education
Diploma - Cyber And Digital Forensics
Temasek Polytechnic
Singapore04.2022
Higher Nitec - Information Technology
Institute of Technical Education
Singapore03.2019
'N' Levels -
Dunman Secondary School
Singapore12.2016
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Information Gathering
- Report Preparation
Certification
- Basic Java Course, CodeAcademy - April 2024
- Basic CSS Course, CodeAcademy - March 2024
- Basic HTML Course, CodeAcademy - March 2024
- Introduction to Cybersecurity, Cisco - April 2024
Timeline
Threat Analyst (Internship)
GreyInt
07.2021 - 02.2022
Customer Service Representative
Shaw Theatres
07.2020 - 06.2021
Retail Sales Associate
Challenger
07.2018 - 06.2019
Information Technology Intern
Hitachi Sunway Network Solutions (S) PTD LTD
04.2018 - 06.2018
Diploma - Cyber And Digital Forensics
Temasek Polytechnic
Higher Nitec - Information Technology
Institute of Technical Education
'N' Levels -
Dunman Secondary School