Rafie Abdul Wahid

Coordinate operational tasks including production, staffing, and cashiering to maintain store efficiency.

Guided new employees through daily job responsibilities.

Maintained compliance with timesheet requirements for payroll.

Led weekly discussions to align team with company developments and store targets.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.

• Supervised daily operations by directing customer service, inventory and sales operations.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.