Rafidah Binte Ismail
Petrie
Summary
Reliable and upbeat full time successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Sales Associate Cum Cashier Full Time
Massimo Dutti, Inditex
2024.01 - 2024.04
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Part Time
Cotton On Group
2023.06 - 2024.01
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to enter orders, process payments and issue receipts.
Part Time
Dunkin Donut
2022.03 - 2023.04
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree - Visual Merchandising
Institute of Technical Education
Singapore06.2025
Certifcate - Engineering
Institute of Technical Education
Singapore04.2023
Skills
- Decision-Making
- Relationship selling
- POS Software
- Item Ticketing and Pricing
- Merchandising understanding
- Reliable and punctual
Timeline
Sales Associate Cum Cashier Full Time
Massimo Dutti, Inditex
2024.01 - 2024.04
Part Time
Cotton On Group
2023.06 - 2024.01
Part Time
Dunkin Donut
2022.03 - 2023.04
No Degree - Visual Merchandising
Institute of Technical Education
Certifcate - Engineering
Institute of Technical Education
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