Summary
Overview
Work History
Education
Skills
Timeline
Quote
Work Availability
Interests
Work Preference
Software
AdministrativeAssistant
Rae Chong

Rae Chong

APAC Operations
Singapore,-State-

Summary

Dedicated and organized Operations Analyst with 4 years of experience managing multiple complex systems such as, APX, Bloomberg, Delta, Failstation, Argos. Outstanding relationship-building and problem-solving skills, adept at thriving in fast-paced, high-pressure environments. As a self-motivated team player, I excel in cultivating lasting relationships across diverse demographics and management levels. With a dynamic and reliable approach, I bring exceptional customer service and communication skills to the table, complemented by a comprehensive understanding of various financial products, including bonds, swaps, FX mortgages, and equities. My proficiency extends to reconciling daily, weekly, monthly, and year-end transactions, coupled with a keen ability to analyze fund performances regularly. A quick learner with acute attention to detail, I boast a consistent track record of identifying process improvements to enhance quality, accuracy, and efficiency. Meeting tight deadlines is a hallmark of my work ethic, and I am poised to contribute valuable insights and results in any financial role.

Overview

4
4
years of professional experience

Work History

APAC Operations Analyst

Morgan Stanley
02.2023 - Current
  • Monitored daily trading activities to ensure accuracy and compliance with regulations.
  • Assisted with the reconciliation of cash, securities, and positions for assigned accounts.
  • Prepared reports on portfolio holdings, transactions, performance, and other investment related data.
  • Identified discrepancies between internal records and external custodian files.
  • Provided support in resolving client inquiries regarding account balances or transactions.
  • Ensured timely settlement of trades while maintaining accurate records of all transactions.
  • Reconciled corporate actions such as dividends and stock splits for assigned portfolios.
  • Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
  • Collaborated with internal stakeholders to identify areas of improvement within operational systems.
  • Identified areas of risk exposure related to operations activities and developed mitigation strategies.
  • Utilized Bloomberg terminal to research financial markets data and pricing information.
  • Collaborated with internal stakeholders to ensure timely settlement of trades and other transactions.
  • Analyzed and reviewed corporate action notices received from custodians and other third parties.

Client Operations Officer

Parametric
08.2022 - 02.2023
  • Improved operational efficiency by optimizing and automating business processes.
  • Streamlined training and operations through modification of SOPs.
  • Collaborated with U.S. Team to resolve reporting discrepancies and discuss client portfolio updates.
  • Maintained strong pipeline of corporate clients by collaborating closely with partners.
  • Assessed requisitions each month to ensure accuracy and reconciled transactions.
  • Assessing portfolios eligible for corporate actions and submitting bids upon validation from Portfolio Managers.
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
  • Communicated with clients to address and resolve billing or payment disputes.
  • Ensures billing and management fees are aligned with terms agreed according to IMAs.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

Associate

MUFG Investor Services
02.2020 - 06.2022
  • Facilitate and manage the reconciliation of more than 10 different funds operating within US, EMEA, and APAC regions.
  • Ensuring all transactions, including positions, interests and corporate actions are valid and accounted for
  • Timely delivered fully reconciled gross NAV to relevant teams, fulfilling SLA agreements
  • Collaborated with the Middle Office Valuations Team to ensure all transactions and corporate actions were accurately processed and securities priced respectively
  • Performed enhancements on trade automation, reducing approximately 5 systematic errors per month and time savings of up to 30 mins per day
  • Investigation and resolution of unfounded transactions via correspondence with brokers and IMs as needed, such as corporate actions and/ or invalid trades
  • Assisted in the onboarding of new clients and funds, operating as a point of contact for both clients and the Client Integration Team
  • Conducted orientation training and mentoring for new hires, as well as co-worker training to ensure smooth integration and proficient coverage of funds
  • Cultivated collaborative culture and mentored junior staff.
  • Reconciled operations database with third party (Brokerage) information to filter out abnormal transactions.
  • Asset Class exposure: Equities, CFD’s, Futures, Fixed Income, Options, FX, and Bullet Swaps
  • Applications: Geneva, Bloomberg, ICE Data Services

Education

BA - Accounting and Finance

Singapore Institute of Management
01.2019

Skills

  • APX
  • Geneva
  • Month-end closings
  • Business correspondence
  • Financial analysis and planning
  • Banking operations
  • Due diligence
  • Friendly, positive attitude
  • Communication
  • Customer interaction
  • Issue and conflict resolution
  • Reporting Abilities

Timeline

APAC Operations Analyst

Morgan Stanley
02.2023 - Current

Client Operations Officer

Parametric
08.2022 - 02.2023

Associate

MUFG Investor Services
02.2020 - 06.2022

BA - Accounting and Finance

Singapore Institute of Management

Quote

Work hard in silence, let success be your noise.
Frank Ocean

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Community Involvement

Yoga

Learning Languages

Dance

Health and Wellness

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementCompany CulturePersonal development programsFlexible work hours

Software

MS Office

Google Suite

Accounting Softwares

Enterprise Systems

Operation Systems

Rae ChongAPAC Operations