Radin Nur Syahirah
Executive Student Ambassador
Singapore
Summary
My professional goal is to land a position that will allow me to reach my full potential and help the company flourish. As a people-oriented individual with strong communication abilities, I can adjust to a variety of settings and am open to learning and assuming new responsibilities. I'm looking for a demanding job at a reputable company where I can grow professionally and apply what I've learned.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Executive Student Ambassador
James Cook University in Singapore
03.2023 - Current
- Guide & assist a group of assigned students to ensure that they have a seamless transition
from entry to graduating. - Excellent Customer Service level. Working with both internal & external stakeholders, the
Executive, Student Ambassador will provide excellent customer service to students. - External stakeholders. Work with external parties e.g. ICA and parents so as to mentor
students and ensure that they have an enriching University life. - Internal stakeholders. Working with academic departments, finance, marketing and all
internal stakeholders, assist and guide students through their studies in JCU Singapore.
These include but not limited to advisory on matters pertaining to student pass, contracts,
LOA, Withdrawal, Internship/employment placements, enrolment, general inquiries etc. - Main Point of Contact. To be the Point of Contact for students under their charge, ie be the key liaison point between the University and the student. To facilitate and follow through any
outstanding issues. - Receive and process student payments over the counter accurately and efficiently.
- Liaise with finance team regarding outstanding payments of students and resolve issues
accordingly. - Ensure all activities are in accord with current JCU policies procedures and practices.
- Communicate with students using established campus networks and follow up on students who do not respond.
- General support for Internal Staff and External partners.
- Other duties as detailed in the Job Description
- Other duties and responsibilities as directed by the Company
Operations Executive
Doctor Anywhere (Corporate HQ)
02.2022 - 11.2022
- Managed the back end operations Doctor Anywhere to guarantee the daily quality of our teleconsultation services
- This includes offering healthcare treatments both virtually and in person, promptly resolving operational problems to ensure maximum consumer satisfaction.
- In responsible of managing internal and external stakeholders and communicating with cross-functional teams to oversee the entire customer experience (Doctors, nurses, clinics, internal departments, insurance panels, product delivery and direct customers)
- To ensure clients always come first.
- Responding to phone and email inquiries while maintaining a high level of quality in terms of customer satisfaction and business integrity
- Address technical problems for clients and offer analysis and feedback. (Hotline and email platforms)
- Respond to all directives, questions, and service requests in a timely, accurate, and company-specified manner.
- Oversee daily operational concerns and make sure they are appropriately and promptly remedied. (Quality assurance checks are done monthly)
- Accountable for keeping track of clients' payment status
- Determine any gaps in the customer experience process and promote change.
- Any other ad hoc duties assigned when appropriate
- Any additional ad hoc tasks that are assigned as needed
Management Support Officer
Early Childhood Development Agency
09.2020 - 09.2021
- Daily role: To process subsidy applications on a daily basis including handling requests for special approvals. (Non-parent caregivers applying for subsidies, non-working mothers requesting for working mother subsidies)
- Preschools and important stakeholders collaborated closely with the management support office to administer and process applications for childcare subsidies.
- Coordinating with preschool centres to obtain supporting documentation for income and work status verification
- Evaluation of appeals
- Compile information, perform preliminary analysis, and examine the framework and procedures for subsidies to enhance service delivery.
- Performed a significant role in handling appeals and answering questions from parents and centers about subsidies.
- Respond to parent and preschool inquiries via ECDA's email and hotline.
- Opportunities were given to participate in the department's larger projects to create effective and efficient procedures, policies, and communications to improve service delivery and guarantee appropriate data and record management.
- Maintain a registry for tracking & allocation of appeals/referrals, as well as a e-Registry for subsidy matters
- Review of audit results at every end of Financial Year
Clerical Assistant
Isetan (Singapore) Limited
08.2019 - 10.2019
- I worked closely with the Finance/General Administration department, helping the accounting department to total the monthly financials.
- Perform daily update of accounts documents
- Perform key checking accounts documents
- Meeting accounts schedules
- Preparing daily update of GST transactions
- Perform filing storage of accounts documents/archive
- Typing of remittance applications
- Perform update of payment vouchers (Indexing)
- Sending out of checks(payment)
- Enquiry of payment/receipts from issuing/receiving department
- Undertake jobs assigned on an ad-hoc basis
Intern (SWIFT Department)
OCBC Tampines Centre One
03.2019 - 08.2019
- Daily SWIFT Operations: I was exposed to the concept of 'SWIFT'; how Bank's SWIFT messages are routed; types of SWIFT messages & their purpose/implications etc
- Involvement in daily SWIFT activities provided insight & knowledge on supporting BAU processes & allow opportunity for intern to review and recommend/ implement improvements
- AML/Sanction Screening (Anti Money Laundering): To gain insight on the existing AML/Sanction screening system and the related screening processes in preparation to be engaged in some system testing
- System testing entails - preparation of test scripts; user acceptance testing; compilation/logging of defects; updates of procedure manual etc
- Understanding system analysis and change management process
Education
Professional Qualification Or Polytechnic Diploma - Banking And Finance
Nanyang Polytechnic
Yio Chu Kang 04.2017 - 05.2020
Higher Nitec - Accounting
ITE College Central
Yio Chu Kang 05.2015 - 05.2017
Skills
Microsoft Office Proficiency
Administrative Support Expertise
Analytical Problem Solving
Client Retention Strategies
Change implementation
Performance analysis
Project planning
Bilingual
Effective Communication Skills
Process Optimization
Client Relationship Management
Effective Team Contributor
Eligible To Work
Yes
Computer Literacy
I am computer literate, with proficiency in Microsoft Word, Excel, and PowerPoint.
Timeline
Executive Student Ambassador
James Cook University in Singapore
03.2023 - Current
Operations Executive
Doctor Anywhere (Corporate HQ)
02.2022 - 11.2022
Management Support Officer
Early Childhood Development Agency
09.2020 - 09.2021
Clerical Assistant
Isetan (Singapore) Limited
08.2019 - 10.2019
Intern (SWIFT Department)
OCBC Tampines Centre One
03.2019 - 08.2019
Professional Qualification Or Polytechnic Diploma - Banking And Finance
Nanyang Polytechnic
04.2017 - 05.2020
Higher Nitec - Accounting
ITE College Central
05.2015 - 05.2017
Similar Profiles
Jacqueline RamosJacqueline Ramos
Assistant Manager, Human Resources – Payroll & Sessionals at James Cook University SingaporeAssistant Manager, Human Resources – Payroll & Sessionals at James Cook University Singapore
Amanda NultyAmanda Nulty
Events and Office Administration at James Cook University, Economic Geology ResearchEvents and Office Administration at James Cook University, Economic Geology Research
Vaibhav KwatraVaibhav Kwatra
Senior Manager (South Asia) at James Cook University BrisbaneSenior Manager (South Asia) at James Cook University Brisbane