RADILITO FERRER
Restaurant Manager
Singapore
Summary
Flexible, results-oriented Manager offering focused leadership and Food and Beverage operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Hot Tomato Concept Pte.Ltd.
10.2015 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Instructor
Manila Montessori College International
05.2014 - 09.2015
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Restaurant Manager
Fortune (HongKong) Seafood Restaurant
09.2013 - 04.2014
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Supervisor/Manager of Operations
D' Coffee Shop Pte. Ltd.
10.2011 - 02.2013
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Management Trainee
Twin Peaks Ventures (S) Pte. Ltd. (J.Co Donuts & Coffee)
09.2010 - 09.2011
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Food Service Staff Member
North Park Group of Companies
02.2010 - 04.2010
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety
Education
Bachelor of Science - Hotel And Restaurant Management
Pangasinan State University
Lingayen, Pangasinan, Philippines04.2009
Skills
- Employee Performance Evaluations
- Monitoring Food Preparation
- Front of House Management
- Performance Improvement
- In-dept knowledge in Customer Service
- Strong familiarity with Food & Beverage Handling/Preparation
- Able to multi task even in fast-paced environment
- Ability to perform under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Restaurant Manager
Hot Tomato Concept Pte.Ltd.
10.2015 - Current
Instructor
Manila Montessori College International
05.2014 - 09.2015
Restaurant Manager
Fortune (HongKong) Seafood Restaurant
09.2013 - 04.2014
Restaurant Supervisor/Manager of Operations
D' Coffee Shop Pte. Ltd.
10.2011 - 02.2013
Management Trainee
Twin Peaks Ventures (S) Pte. Ltd. (J.Co Donuts & Coffee)
09.2010 - 09.2011
Food Service Staff Member
North Park Group of Companies
02.2010 - 04.2010
Bachelor of Science - Hotel And Restaurant Management
Pangasinan State University
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