Radiatul Husna Binte Ibrahim
MHA
2
Languages
4
years of professional experience
Customer Service Professional experienced in enhancing customer experiences and ensuring regulatory compliance. Delivered value through effective communication and collaboration within teams, driving operational goals and elevating customer satisfaction.
Work History
Immigration Officer
2 Years 5 Months- Assessed immigration applications for compliance with legal standards and regulations.
- Conducted interviews to evaluate eligibility and gather pertinent information from applicants.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
Retail Worker
4 Months- Assisted customers with product selection and inquiries to enhance the shopping experience.
- Maintained organized merchandise displays to maximize the product visibility and accessibility.
- Processed transactions accurately using POS system, ensuring efficient checkout procedures.
- Trained new employees on store policies, customer service protocols, and inventory management practices.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve store sales targets and improve operational efficiency.
- Monitored stock levels and coordinated restocking efforts to maintain optimal inventory levels.
- Implemented promotional events to drive sales and engage customers effectively.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Engaged in friendly conversation with customers to better uncover individual needs.
Park Attendant
3 Months- Maintained cleanliness and safety of park facilities to enhance visitor experience.
- Monitored park grounds to ensure compliance with regulations and policies.
- Assisted in organizing recreational activities and events for community engagement.
- Provided support in managing park resources and inventory effectively.
- Collaborated with local organizations to promote park initiatives and events.
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Provided first aid assistance when necessary, ensuring guest welfare during their visit.
- Stayed organized and aware of schedules to execute successfully booked events.
- Directed guests through parking lots, safe pathways, entrances and exits to prioritize guest safety.
Waterpark Attendant
1 Year- Ensured guest safety by monitoring pool areas and enforcing safety rules.
- Conducted regular inspections of water attractions to maintain cleanliness and functionality.
- Assisted guests with inquiries, providing excellent customer service and support.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Demonstrated adaptability when rotating between different roles within the waterpark as needed to maintain smooth operations.
- Maintained a clean and organized environment, ensuring optimal hygiene standards for guests' wellbeing.
- Ensured proper use of life jackets and other safety equipment among guests while maintaining a friendly demeanor.
- Assisted in the setup and teardown of events, contributing to efficient operations.
- Participated in ongoing training sessions, staying current with industry best practices and safety guidelines.
- Reduced wait times for popular attractions by effectively directing guest flow during busy periods.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Arcade Attendant
1 Month- Assisted customers with game selections and troubleshooting issues.
- Monitored arcade games for proper functionality and customer enjoyment.
- Conducted routine maintenance on arcade machines to ensure optimal performance.
- Maintained cleanliness and organization of gaming areas to enhance guest experience.
- Ensured compliance with safety regulations and company policies during daily operations.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Education
No Degree - Security Operation
No Degree - Mechanical Technology
No Degree
No Degree
Skills
Immigration case inquiries
Immigration inquiries
Safety awareness
Customer service
Park maintenance
Stock replenishment
Grounds maintenance
Integrity and honesty
Patience and empathy
Languages
English
Malay
Timeline
Immigration Officer
MHA
04.2024 - CurrentRead More
Retail Worker
Footlocker Retail
11.2023 - 03.2024Read More
Park Attendant
HOMETEAMNS
07.2023 - 10.2023Read More
Arcade Attendant
Timezone
12.2022 - 01.2023Read More
Waterpark Attendant
Wild Wild Wet
06.2022 - 06.2023Read More
Institute of Technical Education
No Degree from Security Operation
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Institute of Technical Education
No Degree from Mechanical Technology
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Boon Lay Secondary School
No Degree
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Frontier Primary School
No Degree
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