Summary
Overview
Work History
Education
Skills
Technical Skills And Tools
Personal Information
Awards
Timeline
Generic

Radhii Sinnadorai

Assistant Manager - Service Delivery Management

Summary

Dynamic and results-oriented Business Development Professional with over 9 years of experience managing service delivery, cross-border logistics, client relationships, and strategic partnerships. Currently pursuing a Bachelor of Business to strengthen strategic, operational, and financial acumen. Proven expertise in developing and executing international business strategies, generating new leads and accounts, driving revenue growth, and aligning with product and business unit goals. Entrepreneurial background with successful track record in launching and managing an international D2C (Direct-to-Consumer) brand.

Overview

10
10
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Founder & International Business Manager

Roopvastra
01.2025 - Current
  • Developed and implemented an international business growth strategy focused on expanding Indian fashion and cosmetics into Singapore.
  • Built and managed customer acquisition channels via Instagram.
  • Created and managed sales and performance reports to assess growth, conversion, and customer engagement.
  • Formulated pricing strategies, forecasted inventory needs, and managed product delivery timelines to international customers.
  • Built strategic partnerships and collaborations with local influencers and small businesses to expand market reach.
  • Handled cross-functional tasks involving customer support, logistics coordination, and marketing execution.

Assistant Manager – Service Delivery Management

Mercedes Benz Singapore
11.2022 - 04.2025
  • Supported international service delivery and performance reporting for global IT solutions across multiple business units.
  • Coordinated and maintained service-level agreements (SLAs) and business contracts with global stakeholders across Europe and Asia.
  • Tracked and reported service-related performance metrics and financial outcomes, contributing to revenue and cost control planning.
  • Identified process improvement opportunities, enabling better service delivery and enhanced client satisfaction.
  • Worked closely with internal product managers, procurement, and finance to align delivery processes with business goals.
  • Contributed to the development and documentation of long-term service strategies for international markets.

Software Engineer – Platform Support

NCS Pte Ltd/ Nextgate Pte Ltd
12.2020 - 08.2022
  • Worked with business and product managers to deploy platform enhancements and provide user support.
  • Conducted platform troubleshooting and coordinated issue resolution with technical teams.
  • Supported documentation and delivery of updates, features, and fixes across customer platforms.

Project Management Officer – Vendor & Business Coordination

Larsen & Toubro Infotech
06.2017 - 09.2020
  • Managed vendor onboarding, procurement processing, and tracking of business operations performance.
  • Reduced outstanding payments by 25% through operational process improvements.
  • Assisted with internal coordination between IT, finance, and HR for procurement and staffing planning.

Desktop Support Engineer

NCS Pte Ltd
08.2016 - 05.2017
  • Delivered timely service aligned with healthcare IT standards and expectations.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.

Associate Engineer – Network Support

Singapore Telecommunications Pte Ltd
05.2015 - 04.2016
  • Delivered first-level network troubleshooting and client account support.
  • Logged and escalated issues, ensuring resolution within SLA timelines.

Education

Bachelor of Business -

Singapore University of Social Sciences
Singapore
01.2024 - Current

Diploma - Electronics, Computer & Communications Engineering

Nanyang Polytechnic
Singapore
01.2011 - 1 2014

Skills

  • Salesforce

  • Microsoft Excel

  • Pivot Tables

  • VLOOKUP

  • PowerPoint

Team leadership

Strategic planning

Project management

Entrepreneurial and innovative

Business administration

Business planning

Technical Skills And Tools

  • CRM: Salesforce
  • Reporting: Microsoft Excel (Pivot Tables, VLOOKUP), PowerPoint
  • Productivity: SAP, Canva, Instagram Analytics
  • Automation & Workflow Tools: Power Automate

Personal Information

  • Available: Immediate
  • Nationality: Singaporean

Awards

  • National Youth Achievement Award (Bronze) – NYAA Singapore
  • Leadership Certificate (Blaze I) – ITE College Central
  • Outward Bound Singapore – Leadership Program
  • Community Service & Leadership – Nanyang Polytechnic

Timeline

Founder & International Business Manager

Roopvastra
01.2025 - Current

Bachelor of Business -

Singapore University of Social Sciences
01.2024 - Current

Assistant Manager – Service Delivery Management

Mercedes Benz Singapore
11.2022 - 04.2025

Software Engineer – Platform Support

NCS Pte Ltd/ Nextgate Pte Ltd
12.2020 - 08.2022

Project Management Officer – Vendor & Business Coordination

Larsen & Toubro Infotech
06.2017 - 09.2020

Desktop Support Engineer

NCS Pte Ltd
08.2016 - 05.2017

Associate Engineer – Network Support

Singapore Telecommunications Pte Ltd
05.2015 - 04.2016

Diploma - Electronics, Computer & Communications Engineering

Nanyang Polytechnic
01.2011 - 1 2014

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Radhii SinnadoraiAssistant Manager - Service Delivery Management