Rachita Mohapatra

Company Overview: Client: SingTel Group

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Led the testing team during Singtel iPhone launch which ensured on-time testing and a successful bug-free launch which required thorough verification of each plan for different customer categories, with no scope for any performance & website behavior errors, as this was a high-volume period for Singtel every year.
• Overhaul of the e-commerce platform of Singtel across Desktop & Mobile Website and Mobile Application, focusing on customer experience enhancement, improved billing solutions and faster checkout
• Created dashboards to monitor and track key performance indicators.
• Leveraged automation platforms for streamlining test data creation and for regression-testing for Singtel's website
• Led project management activities including Task Planning, Resource Allocations, Reporting & Defect Management
• Crafted and documented comprehensive testing scenarios using business rules, significantly enhancing the productivity of the testing and Dev team
• Developed customized reports, summarizing and presenting data in visually appealing format. while Presenting the new features of the system to the stakeholders after the completion of every sprint
• Implemented business intelligence solutions to increase operational efficiency.
• Specialized in user acceptance testing UAT, resulting in a 10% decrease in post-deployment issues
• Provided expert training and support to the new employees, boosting their productivity by 20% in managing production issues
• Monitored user journeys with Google Analytics, Full Story and Dynatrace of potential customers on Singtel's website to identify enhancements to improve customer journeys, discover inadequacies and deliver a better customer experience

Tools & Technology Used :

Project Management Tools - JIRA , Confluence, Salesforce , Service Now , HP ALM( Quality Centre), Microsoft office 360, Task Management

Applications - Customer Relationship Management (CRM), Dev Ops

Business Analysis - User journey tracking using Google Analytics , Full Story , Dynatrace

Database - MySQL

• Worked for a US based Property and Casualty insurance client, where after reviewing the business scenarios I prepared and presented test scenarios document and test plans
• Optimized test cases to maximize success of manual software testing.
• Multifaceted system testing, User-acceptance testing and Defect management.
• Defined, created and controlled testing environments for successful software deliverables.
• Closely involved in designing of test strategies and coverage, oversaw the timely completion of the deliverables
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Led the documentation efforts for system requirements using JIRA, enhancing team productivity and project tracking
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Kept scripts and test cases updated with current requirements.

Tools & Technology Used :

Project Management Tools - JIRA , Confluence, HP ALM( Quality Centre), Microsoft Office suite

Applications - GENISYS Configurator Login, Billing applications testing

Database - MySQL , Oracle

• Performed the User Acceptance testing UAT for the Policy Admin Systems PAS Billing application
• Led the testing team for multiple critical client requests CR including new sub-channel launch, billing and commission testing
• New insurance products configuration and verification in Live Environment Termsurance and Indian Life & Annuity Insurance Plan
• Completed regression tests of new software builds to assess performance and success of bug fixes.
• Defined and tracked test results, defect counts and performance discrepancies.
• Designed and validated test support systems for Life Insurance industry.

Tools & Technology Used :

Project Management Tools - JIRA , Confluence, HP Quality Centre , Microsoft Office suite

Applications - GENISYS Configurator Login

Database - MySQL , Oracle

Microsoft Office Suite

• Preparation of automation scripts for testing of the e-commerce website using automation tool- Test Complete
• Execution of high volume test cases for the launch of a banking website
• Supported senior analysts in creating detailed reports and presentations for stakeholders
• Created comprehensive test plans, test scripts, and use cases to support testing objectives.
• Reviewed, evaluated, and identified requirements for testability.
• Implemented automated systems to improve accuracy and efficiency of engineering processes.

Tools & Technology Used:

Project Management Tools - JIRA

Applications - Mobile App testing

Automation tool - Test Complete , cucumber , selenium

Database - MySQL , Oracle

• Worked on Quality Assurance projects for two large general insurance companies
• User acceptance testing UAT for their e-commerce website with tight delivery timeline
• Performed quality inspections and drafted reports to detail non-conforming material issues.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

Tools & Technology Used :

Applications - ERP- SAP (FI/CD) module ,Billing applications , Mobile App testing

Database - MySQL