Hi, I’m
Rachelle Ang
Clinical Assitant
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
3
years of professional experience
9
years of post-secondary education
2
Languages
Work History
Satacommhealth
Clinical Assistant
04.2023 - Current
Job overview
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Maintained up-to-date patient records with medical histories and test results.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Health Promotion Board
COVID-19 Swabber
06.2021 - 11.2021
Job overview
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Oversaw in-person and curbside patient registration and processing.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented and verified patient information using laboratory information system.
- Identified and traced quality control issues impacting laboratory results.
Primech Engineering Pte Ltd
Customer Services Officer
02.2020 - 05.2021
Job overview
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
Education
Kaplan Singapore
IGCSE
06.2023 - Current
Woodlands Secondary School Singapore
Upper Secondary Education
01.2016 - 07.2018
Admiralty Primary School
PSLE
01.2009 - 11.2015
Skills
Display characteristics of a team player
undefinedTimeline
Kaplan
IGCSE
06.2023 - Current
Clinical Assistant
Satacommhealth
04.2023 - Current
COVID-19 Swabber
Health Promotion Board
06.2021 - 11.2021
Customer Services Officer
Primech Engineering Pte Ltd
02.2020 - 05.2021
Woodlands Secondary School
Upper Secondary Education
01.2016 - 07.2018
Admiralty Primary School
PSLE
01.2009 - 11.2015
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