Rachel Yap

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

-In charge of the cashiers schedules and arrangement of manpower

-Preparation of daily sales report to the management

-Ensure the accuracy of the staff payroll via TMS

-Handle cash float in and out and tally the amount at the end of the day

-Replying email and handle all admin tasks

-Handle all customers enquiry and feedback

-Lead a group of cashiers to achieve the best customer service to the customers

opening and closing of store

-ordering of stocks

• Collected and distributed losing and winning bets by calculating odds and payouts.
• Dealing table games
• Upheld high standards of personal appearance, punctuality, and professionalism in accordance with casino policies.
• Conducted smooth table operation by efficiently dealing cards, spinning roulette wheels, or managing other gaming equipment as needed.
• Promoted customer retention and satisfaction
• Dealt cards and compared hands to determine winners of games such as blackjack.
• Controlled equipment such as roulette wheels to run games.

• Advised clients on portfolio allocation and various investment types.
• Improved overall branch performance by contributing to team sales goals and proactively seeking new business opportunities through networking events and referrals.
• Developed customized budgeting strategies that helped clients achieve debt reduction goals while maintaining their desired lifestyle.
• Developed and maintained strong relationships with clients to maximize satisfaction.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Ordering stationaries

• Used POS system to process sales, returns and online order
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.