Rachel Tay

• Generated handouts and learning materials to enhance education.
• Developed individualized lesson plans tailored to each students unique learning needs and goals.
• Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
• Used positive reinforcement, repetition, and review to help students master challenging material.
• Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
• Taught students remotely using online video chat platform and other delivery channels.
• Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.

• Utilised various teaching methods to accommodate diverse learning styles. ensuring optimal understanding of material.

• Traveled to various locations to provide tutoring sessions to students in need.
• Used variety of teaching methods to successfully help wide range of students.
• Issued reports updating students, parents and teachers on student progress.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

• Administrative & Secretarial matters:
• Maintained daily report documents, memos and invoices, paperwork.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Scheduled appointments and conducted follow-up calls to clients.
• Kept meticulous client notes and updated account information in company databases
• Collected, arranged, and input information into database system.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Developed effective improvement plans in alignment with goals and specifications.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Negotiated contracts with vendors and clients, terms of sales and service agreements ensuring favorable terms for the company's success.
• Human Resource (HR/ Finance
• Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
• Developed comprehensive onboarding programs to ensure new employees" smooth transition into the organization.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Reduced overhead costs through careful budget management and resource allocation.

• Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
• Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
• Provided homework assistance using specific curriculum and materials.
• Fostered safe and inclusive classroom environment where all students felt valued and able to contribute.
• Supported students with helpful study habits and exam strategies.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Utilized technology effectively in classroom to provide interactive and engaging educational experiences.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Maintained up-to-date knowledge of product and service changes.
• Made homemade drinks, cocktails and tapped beers for customers, up-selling beverages where appropriate.

• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Conducted in depth troubleshooting of excel files, recommended and carried out corrective actions to resolve issue.
• Assisted executive leaders in preparing daily reports to ensure smooth workflow.
• Work well with team to help prepare and vet through documents from two years ago to date to prepare for rectification.

• Folded and arranged merchandise in attractive displays to drive sales.
• Greeted customers and helped with product questions, selections and purchases.
• Logged reports, expenses, receipts and sales documents into digital database.
• Informed customers of current store promotions to encourage additional sales purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Served customers beverages.