Rachel Su
Summary
Experienced in fast-paced customer service and hospitality roles, I have developed strong teamwork, communication, and problem-solving skills. Worked in retail and food service, I can efficiently handle cash transactions and order processing whilst maintaining cleanliness to ensure excellent customer experiences. I thrive in high-pressure environments, adapt quickly to new challenges, and take pride in delivering efficient and friendly service. My reliability, attention to detail, and ability to work well with a team make me a strong asset in any customer-focused role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cinema Crew
Hoyts
09.2023 - 06.2024
- Fostered seamless communication among staff by leading regular meetings, providing timely updates, and proactively monitoring work messages to stay informed and responsive.
- Assisted patrons by giving directions to areas inside or outside venue.
- Managed crowd control during peak hours by directing guests to appropriate seating areas, minimizing disruptions and enhancing the overall movie experience.
- Assisted with keeping venue safe, clean and presentable for guests by promptly addressing spills and hazards and ensuring all facilities were well-stocked and welcoming.
- Provided exceptional customer service at box office by quickly processing ticket sales and providing accurate information on film times and details
- Collaborated closely with team members by efficiently delegating tasks, anticipating needs, and maintaining clear communication during peak hours.
Team Member
Hungry Jacks
03.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Accurately processed orders at the register, handling cash and card transactions to streamline operations during peak hours
- Regularly checked and maintained equipment, reporting any issues to management for prompt resolution.
- Stepped up to assist in different areas as needed, including drive-thru, front counter, and food preparation.
- Trained new team members on standard procedures, fostering a collaborative and supportive work environment.
Education
High School Diploma -
Carey Baptist Grammer
Melbourne11-2024
Skills
- Exceptional Customer Support
- Consistent Professional Commitment
- Upholding Hygiene Protocols
- Sales Promotion Strategies
- Effectively processed ticket sales
- Teamwork and collaboration
Certification
- Certificate of Completion for consulting internship with Boston Consulting Group (BCG).
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Cinema Crew
Hoyts
09.2023 - 06.2024
Team Member
Hungry Jacks
03.2021 - 08.2022
High School Diploma -
Carey Baptist Grammer
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