Rachel Ong
Summary
With eight years of experience in volunteer management, I have effectively coordinated diverse teams and implemented programs that enhance volunteer engagement and effectiveness. My extensive background has equipped me with the skills to foster strong relationships, manage operations efficiently, and drive impactful community initiatives.
Overview
16
16
years of professional experience
Work History
Volunteer Engagement Executive
Cheng Hong Welfare Service Society
05.2023 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives such as monthly bento meal and grocery bag distribution.
- Led volunteer appreciation events, fostering sense of community and belonging among participants. Lead group-based volunteer initiatives and integrate them into activities.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Managed a database of over 700 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Developed and maintained volunteer database, facilitating effective communication and scheduling.
Volunteer Coordinator
The Food Bank Singapore Pte Ltd
04.2017 - 04.2023
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Worked with program teams to identify and match volunteers with appropriate activities.
- Established and maintained online portal to post volunteer opportunities and facilitate volunteer registration.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Led 135 volunteers from the public and 170 pilots from Airline Pilots Association to carry out daily distribution of cooked meals (Feed the City - Take away edition) to the underprivileged households at all parts of Singapore, during Covid - 19 phase in 2020.
- Coordinated 42 local car clubs and enlisted 1113 volunteers to collect food donations for the existing 370 beneficiary partners, supporting a total of 300,000 people.
- Coordinated corporate groups for the Fresh Food Truck initiative, held on the first Saturday of the month, to collect excess fruits and vegetables from wholesale centres and distribute them to the beneficiary centres.
- Implemented Adoption of Food Bank Boxes initiative in schools. companies, shopping malls to bring in revenues.
- Supporting the marketing department by serving as photographer for the organization, capturing images during activity, created engaging content on website and Instagram.
- Managed website content updates, keeping information fresh and relevant for users.
Event Executive
The Singapore Kennel Club
01.2014 - 05.2015
- Developed comprehensive event timelines to coordinate efforts of staff, volunteers, and vendors for successful execution.
- Optimized venue setup by working closely with decorators and caterers in order to create a welcoming atmosphere.
- Achieved budget goals by diligently tracking expenses and identifying cost-saving opportunities throughout the planning process.
- Managed all aspects of travel arrangements for Judges and VIP guests attending events, ensuring a positive experience throughout their stay.
- Supervised on-site event staff for smooth execution of planned activities while maintaining high safety standards.
- Enhanced event attendee satisfaction by effectively coordinating all event logistics and ensuring smooth operations.
- Re-booked recurring events for following year.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Utilized social media to promote events and increase attendance.
- Skilled at working independently and collaboratively in team environment.
Talent Acquisition Coordinator
Buckaroo Entertainment Enterprise
09.2011 - 01.2014
- Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
- Prioritized numerous activities by continually updating information, controlling scheduling and corresponding with contacts via phone and email.
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Performed essential administrative support duties by providing scripts, developing shortlists, handling paperwork and agreements and communicating with candidates.
- Coordinated casting sessions by reserving audition space, scheduling talents and spearheading day-to-day activities. Orchestrated casting for production by holding auditions and securing ideal talent.
HR Executive
Tuffi-IMD Pte Ltd
02.2009 - 05.2011
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 40% retention rate increase.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Assisted with writing job postings and job descriptions for boards.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Spearheaded initiatives that promoted employee wellness, including health fairs, fitness challenges, and mental health resources.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Thomson Secondary School
GCE O LevelBartending & Mixology
LifeSkill Academy
SingaporeSustainable Agriculture
The Living Centre
Singapore08-2022
WSQ Diploma in Social Service
Hwa Mei Academy
Singapore02-2026
Skills
- Active Listening
- Communication Skill
- Problem - Solving
- Workflow planning
Indoor Gardening & Mycology
Indoor gardening is best described as overcoming a lack of natural space by creating an artificial garden environment in our home. It is beneficial for those living in apartments where there is no to garden on. No soil, no growing season, just water and technology, why not? That has spurred me to pursue the courses of Indoor high tech farming (Basic - Advanced). Research shows that gardening can be helpful in easing concerns around food security which 10% of Singapore households have faced food insecurity for the past 12 months and it's a great boost for mental health. Plants are fantastic air purifiers, with a little bit of planning and effort, I take pride in completing assigned tasks, and seeing the results of consistent work and have cultivated a wide variety of vegetables, fruits, and herbs indoors.
Mycology is primarily concerned with fungi and explores its genetic and biochemical properties. Alongside, it also examines its taxonomy and how it can be used by human beings as a source for traditional medicine & food. I have began the oyster mushroom experiment by cutting out a piece of tissue culture from the fresh oyster mushroom from NTUC supermarket, and drop into a glass of jowar grains, that have been sterilized for 60 minutes at 15 PSI with a pressure cooker. Subsequently the grain spawn is pour into the mushroom bag's made up of sugar cane pulp I got from the hawker centre uncle stall (most mushroom growers use hard wood sawdust as substrate). Oyster mushroom can be harvested after 5 weeks in cool and dark place, my last harvest weighed 106g for each cluster.
Additional Information
- Event Facilitator, with NUS Toddycats, at Lee Kong Chian Museum, NUS (2023-2025): Participated in the Festival of Biodiversity and Tree Planting at Kranji Coastal Nature Park.
- Fundraise for Cats Welfare Society (2023-2025).
- Volunteer with Little Green Men Singapore (2023-2025): Involved in coastal clean-up activities.
- Volunteer with Nee Soon East CC (2022-2025): Participated in the "Let's Build a Playground" tree planting initiative.
Timeline
Volunteer Engagement Executive
Cheng Hong Welfare Service Society
05.2023 - Current
Volunteer Coordinator
The Food Bank Singapore Pte Ltd
04.2017 - 04.2023
Event Executive
The Singapore Kennel Club
01.2014 - 05.2015
Talent Acquisition Coordinator
Buckaroo Entertainment Enterprise
09.2011 - 01.2014
HR Executive
Tuffi-IMD Pte Ltd
02.2009 - 05.2011
Thomson Secondary School
Bartending & Mixology
LifeSkill Academy
Sustainable Agriculture
The Living Centre
WSQ Diploma in Social Service
Hwa Mei Academy
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