Rachel Lee

Experience in handling Credit for three divisions ie Consumer (CPD), Luxury (LPD) and Professional Products Divisions (PPD)

Customer Risk Management and Credit Management

• Managing Customer Credit, from negotiating terms and conditions of payment, through to orders and billing.
• Collaborated with sales teams to establish credit limits that balanced risk exposure with business growth opportunities.
• Identifying customers, analyzing and evaluating the level of risk of these customers, minimizing bad debt losses and speeding up collections.
• Reduced delinquency rates by closely monitoring customer accounts and taking proactive measures to resolve issues
• Efficiently resolved disputes by working closely with customers and negotiating mutually beneficial payment plans or settlements.
• Managed a diverse portfolio of accounts, maintaining accurate records and ensuring timely collections activities were undertaken.
• Supported the implementation of new software systems, streamlining workflows and improving overall department efficiency.
• Update on Credit Standard Of Procedures
• Releasing of Block Orders for Customer
• Liaise with Credit Insurance Company

Opening customer accounts and maintaining the customer database

• Receiving the request form and file for opening a customer account, which is prepared by Sales Management
• Recommend credit limit for the customer, approve and seek for higher approval as per SOP
• Create and maintain the data of the customer database
• Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.

Collection Management

• Increased cash flow by diligently pursuing past-due receivables through targeted collection efforts.
• Matching of the accounts, applying collection procedures, reminders and dunning in case of late payments or deductions.
• Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.

Reporting

• Prepare detailed reports for senior management on the performance of the department''s portfolio.
• Conduct periodic reviews of existing client accounts to ensure compliance with established payment terms or recommend adjustments if needed.
• Monthly Cash Flow Budget
• Involved in Yearly Budget meeting

Other Duties

• Enhanced team productivity with effective training and development programs for junior staff members.
• Mentored junior team members in credit management best practices to enhance overall department performance.
• Briefing to new hires that accelerated their ability to contribute effectively within the team environment quickly.
• Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
• Reviewed and updated credit policies regularly in response to changing market conditions, industry trends, and emerging risks.
• Work cross-functionally with sales, management and other departments to maintain effective operations.
• Referred delinquent accounts to collections department or outside resources.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
• Complied with established internal controls and policies
• Liaise on all internal and external Audit query
• Super User for SAP FI

Assist Credit Manager in handling four (4) business entities of Kimberly-Clark, Malaysia & Singapore.

1.Kimberly-Clark Trading (Malaysia) Sdn Bhd (Petaling Jaya,

Selangor)

2. Kimberly-Clark Products (Malayia) Sdn Bhd, located in

Kluang, Johor

3.Kimberly-Clark Singapore Pte Ltd, located in Singapore

4.Kimberly-Clark Far East Pte Ltd, located in Singapore

Credit Policies and Procedures

• Ensure credit policies and procedures are develop and properly.
• Responsible for evaluating, extending and controlling credit and monitor the collection of accounts by salespersons and ensure these are fully understood by all relevant parties.
• To ensure company rights are protected at all times and facilitate the implementation of effective credit control.

Collections

• Ensure actual collection measures are consistent with the formal procedures and comply with the relevant acts, legal, ethnical and company standards by monitoring and reviewing actual activities on a regular basis.
• To ensure that company rights are protected, avoid exposure to prosecution and the maintenance of effective working relationships with customers.

Credit Monitoring

• Establish credit status of new and potential customers, allocated appropriate credit limits for all customers and arrange payment terms.
• Provide the basic structure for monitoring compliance with trading terms and controlling the extension or credit.

Accounts Receivables Maintenance

• Oversee the maintenance of the Account Receivables ledger to ensure it accurately reflects the status of accounts and any deviance are highlighted, so corrective action can be implemented.

Business System Maintenance

• Ensure the business systems used are consistent with the business requirement and comply with internal controls. This is critical to support customer service strategies in accounts receivables and optimizing processing efficiencies.

Other duties

• Demonstrate a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided and by continually re-evaluating what is provided to ensure that continuous improvement is achieved.
• Establish and foster good credit relationships with existing and potential customers to ensure payments are received in accordance with trading terms and that sales growth is not restricted.
• Communicate fully with superiors and others who need to know. Be informative without being obtrusive. Communicate in a way that is prompt, complete, concise, being both candid and accurate.
• Team member for business process mapping to further improve the current business process for better efficiencies and cost savings.

Credit Risk Management

Credit Policy, Guidelines and Criteria

• Assist Credit Controller in ensuring credit policy and guiding credit principles are being adhered.
• Ensure that the revision of Credit approval framework, Credit exposure limits, security requirements and risk rating system are being adhered.
• Be responsive to emerging customer needs and trends affecting customers financial positions (including market, political and microeconomic issues) and proactively highlight to Credit Controller if the guidelines and practices governing credit control and collection need to be revised.

Credit Analysis and Decisions

• Conducts searches, review on the financials and recommend the credit facilities of the customer before being approved by Credit Controller.
• Perform cross referencing with others from industry, banks and credit agencies to gather credit information.
• Keep abreast of conditionals which may impact the credit by constantly reviewing available materials so as to be able to provide insights and market intelligence on the operating environment in which the existing customer operate.

Credit Management

• Assist Credit Controller to ensure processes and systems supporting such as credit limit checks, monitoring of expiring credit supports (eg Letter of Credit/Bank Guarantee) and account performance operate satisfactorily at all time.
• Administers periodic review of customers and their requirements with a view to adjust credit relationship taking into account payment performance, individual credit review results, prevailing economic and political situation
• Attends and prepare minutes during monthly Credit Board meetings
• Highlight issues on any major credit exceptions.

Accounts Receivables Management

• Provides timely submission of statistical and management reports on Account Receivables
• Develops payment recovery plan and tactics in consultation with business unit and managers.
• Proactively negotiates with customers having significant past due accounts in collaboration with business unit staff
• Negotiates and liaise with collection agencies and legal advisor for the expedient turnaround of long past due accounts
• Highlights bad and doubtful debts situations to Management. Recommends provision and seeks approval to proceed with legal actions or write-offs.
• Reconciliation of account as and when required

Billing Activities

• Match payment to invoices paid in SAP system
• Achieve high level of customer satisfaction by being effective and efficient, prompt and responsive to internal or external requests.
• Work closely with Business managers and service providers to proactively manage ad hoc, new or changing business needs.
• Timely Billing & Printing of CN, DN, Statement of Account

Administrative duties:

• Prepare Bank Guarantees, Documentary Letters of Credit
• Issue receipt and payment letters to the banks for remittance purposes for various Shell Group of Companies
• Reconcilation of funds placements and maturity of funds placements
• Preparation and submission of Form P, Form R, Overseas Account (OA) and Internal Account (IA) Forms to Bank Negara