Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rachael Mark

Singapore

Summary

I am a current student at Singapore Institute of Management, completing my Diploma in International Business in December 2024. Through diverse part-time roles, including positions in F&B, sales, and an internship at a start-up company in Singapore, I have developed a strong ability to thrive in fast-paced environments and collaborate in start-up settings. My exposure to different business areas has fueled my interest in management, marketing, and finance. While my academic results may not fully reflect my capabilities, my hands-on experience has equipped me with practical skills and a deep understanding of business operations. I am constantly learning and growing, eager to deepen my understanding of how businesses operate across these fields, from managing teams and building marketing strategies to making sound financial decisions. These experiences have prepared me to work effectively across departments, manage multiple aspects of a business, and contribute meaningfully to business growth.

Overview

7
7
years of professional experience

Work History

Waitress

ToMo Cafe
08.2023 - 06.2024
  • Assisted with Hosting and Front-of-House roles
  • Attended to customer's queries
  • Worked with a small team to ensure tasks are completed ahead of time

Accounts Coordinator

Grab
02.2023 - 06.2023
  • Assisted driver partners with their issues
  • Liased with various departments to devise solutions

Waitress

Mooloola Bar
03.2022 - 07.2022
  • Greeted about 100 customers per shift
  • Took customers' orders and helped customers settle their bill using the POS system

Events Co-Facilitator

The Fun Empire
10.2020 - 09.2021
  • Co-facilitated online events/games for clients of various companies, hosting 20 to 100 people per event
  • Managed about 2 to 5 teams per event, answering clients queries, taking screenshots
  • Solved technical issues that arised

Intern

Meloncrates
12.2019 - 01.2020
  • Came up with Math lesson plans for kindergarten and primary school students
  • Helped in the area of marketing by compiling a list of 100 parent influencers and scheduled Instagram and Facebook posts
  • Helped in the process of accounting by filing claims and receipts

Crew Member

McDonald's
02.2019 - 09.2019
  • Handle drink orders
  • Stocktaking of food inventory

Waitress

Teppei Syokudo
11.2018 - 01.2019
  • Take orders from customers
  • Assembled simple menu items and serving to customers
  • Cleared and wiped down tables

Sales Representative

Universal Traveller
10.2018 - 11.2018
  • Assisted customers by answering their queries about various products
  • Helped customers with the payment process
  • Carried out stocktaking of inventory

Waitress

Bakers and Cook
10.2017 - 12.2017
  • Provide a warm, friendly and efficient food and beverage service to guests
  • Ensure that exceptional service standards are delivered and maintained at all times to guest expectations
  • Helped to answer phone calls, answered queries and helped customers make their reservations

Education

Diploma - International Business

Singapore Institute of Management
12.2024

GCE 'A' Levels -

Millennia Institute
11.2022

GCE 'O' Levels -

Tanjong Katong Girls' School
11.2019

Primary School Education -

Beacon Hill School
06.2012

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Excellent Work Ethic
  • Strong Mathematical Skills
  • Motivated Attitude

Languages

English
Chinese
Cantonese

References

References available upon request

Timeline

Waitress

ToMo Cafe
08.2023 - 06.2024

Accounts Coordinator

Grab
02.2023 - 06.2023

Waitress

Mooloola Bar
03.2022 - 07.2022

Events Co-Facilitator

The Fun Empire
10.2020 - 09.2021

Intern

Meloncrates
12.2019 - 01.2020

Crew Member

McDonald's
02.2019 - 09.2019

Waitress

Teppei Syokudo
11.2018 - 01.2019

Sales Representative

Universal Traveller
10.2018 - 11.2018

Waitress

Bakers and Cook
10.2017 - 12.2017

Primary School Education -

Beacon Hill School

Diploma - International Business

Singapore Institute of Management

GCE 'A' Levels -

Millennia Institute

GCE 'O' Levels -

Tanjong Katong Girls' School
Rachael Mark