Rachael Xing Yee Lee
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated during my tenure at Singapore Airlines. Skilled in emergency procedures and customer service, I excel in maintaining safety and delivering exceptional hospitality service. Took initiative-taking and relationship management abilities have significantly contributed to operational efficiency and improved client relations.
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with Singapore airlines as valued member of cabin crew for 5 years.
Overview
8
8
years of professional experience
Work History
Cabin Crew Member
Singapore Airlines Ltd. / ADR
11.2019 - 11.2024
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Answered passenger questions and provided solutions to issues arising during flights.
Logistoc Coordinator
Itochu Plastic Pte Ltd
07.2019 - 09.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Co-ordinate shipping request for expedited delivery and billing process
- Keep a record of damage goods, backorder logs and any applicable regulatory reporting
- Processed and entered all clients orders into database and provide proactive customer service.
- Report customer feedback to management including any signs of customer dissatisfaction
- Handled incoming and outgoing shipping and receiving activities.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
Shipping Coordinator
Pacific International Lines
05.2017 - 05.2018
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
Maybank Ambassador (Internship)
Maybank
03.2017 - 04.2017
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
Education
High School Diploma -
Singapore Polytechnic
SingaporeHigher Nitec - Maritime Business
Institute Of Technical Education
Singapore10.2018
Nitec - Business Administration And Management
Institute Of Technical Studies
Singapore01.2017
N Level - NA
Anderson Secondary School
Singapore12.2015
Skills
- Reliability and punctuality
- Initiative-taking
- Complaint Handling
- Relationship Management
- Compliance and regulations
- Professional Appearance
Timeline
Cabin Crew Member
Singapore Airlines Ltd. / ADR
11.2019 - 11.2024
Logistoc Coordinator
Itochu Plastic Pte Ltd
07.2019 - 09.2020
Shipping Coordinator
Pacific International Lines
05.2017 - 05.2018
Maybank Ambassador (Internship)
Maybank
03.2017 - 04.2017
High School Diploma -
Singapore Polytechnic
Higher Nitec - Maritime Business
Institute Of Technical Education
Nitec - Business Administration And Management
Institute Of Technical Studies
N Level - NA
Anderson Secondary School
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