Rachael Apps

• Hosted TikTok live sessions to showcase and sell products, engaging with online customers to drive sales.
• Created marketing content for social media to promote products and increase brand visibility.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.

• Worked with store managers to implement new displays, promotions and store layout changes.
• Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
• Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
• Provided customer service by assisting shoppers with product selection and sizing.
• Handled cashier duties, processed payments, and managed returns/exchanges.
• Maintained store cleanliness and visual merchandising standards.
• Assisted in stocktaking and monitored inventory levels.

As a Service Ambassador, I was involved in several government related initiatives aimed at supporting national projects and improving public services. These roles allowed me to interact with citizens directly, assist in digital transitions, and promote government-backed programs that enhance daily life in Singapore.

• Distributed and activated TraceTogether tokens, assisted with registration, SafeEntry usage, and public queries
• Helped commuters switch to SimplyGo, set up accounts, link payment modes, and guided users on app features
• Assisted vehicle owners with OBU installation bookings, verified appointments, explained device usage, and offered basic troubleshooting