RACEAL CHEONG SHAN SHAN
Summary
OUTGOING ALERT PROFESSIONAL
Overview
1
1
year of professional experience
Work History
Sales Assistant
REFASH
09.2023 - 04.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Managed efficient cash register operations.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Improved store appearance with effective merchandising and creative displays.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by providing exceptional customer service and product knowledge.
- Increased sales by offering advice on purchases and promoting additional products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
Education
NITEC - MECHANICAL TECHNOLOGY ENGINEERING
ITE COLLEGE EAST
03.2024
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Register Operation
- Processing payments
- Point of sale operation
- Opening and closing procedures
- Customer Needs Assessment
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Honest and Dependable
Timeline
Sales Assistant
REFASH
09.2023 - 04.2024
NITEC - MECHANICAL TECHNOLOGY ENGINEERING
ITE COLLEGE EAST