Microsoft Office Suite [Word, Excel, Powerpoint, Power BI]
Successfully implemented vendor performance metrics, ensuring data-driven decisions and continuous improvement in vendor management. Focused on customer satisfaction through Net Promoter Score (NPS) and provided feedback to vendors to enhance their efficiency. Introduced performance appraisals, leading to increased productivity and satisfaction. Delivered detailed statistical reports for performance meetings and managed vendor governance structures to ensure clear communication and timely decisions. Fostered strong relationships with senior leadership and vendors, leading projects, audits, and data requests on time. Coordinated vendor tasks and ensured compliance with content safety policies in the ASEAN market. Mentored the team, improving performance and team dynamics. Led recruitment efforts, collaborated with vendors to improve quality metrics, and conducted regular performance evaluations. Managed operational objectives, implemented risk control strategies, and ensured alignment with organizational goals. Trained new hires, communicated policies, and facilitated cross-regional collaboration. Developed automated systems for scheduling and reporting, enhancing efficiency. Processed MRFs/MOs and coordinated material handling with the warehouse team. Skilled in vendor relationship management, supply chain, procurement, contract management, and cost analysis. Committed to operational efficiency and effective partnerships
