R PRAVIN
Summary
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
6
6
years of professional experience
Work History
Co-Founder
Ola Acai
10.2022 - Current
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Managed financial, operational and human resources to optimize business performance.
Centre Administrator
SINDA
01.2019 - Current
- Company Overview: STEP
- Oversaw all operational and administration tasks at the STEP center of over 180 students and 20 staff
- Charged with setting up of daily operations (registering new students, Inventory management, and fee collections)
- Planned and executed special events to be conducted in the center, consistent with student and environmental safety requirements
- Communicated effectively with a team of tutors and parents about the center's logistical requirements while providing timely submissions to headquarters
- STEP
Child Protection Officer
MSF
12.2021 - 07.2022
- Company Overview: Child Protective Service
- Provide statutory intervention and supportive services to address the needs of children and young persons who have been seriously harmed or are at high risk
- Conducting timely social investigations and providing case management services for those who have been abused or neglected
- Work closely with other public sectors to provide services for children who need statutory guidance, care, and protection
- Communicate with multiple shareholders to ensure effective and adequate intervention is provided
- Child Protective Service
Customer Service Officer
GOVTECH
07.2020 - 11.2021
- Company Overview: TraceTogether
- Charged with assisting customers with technical difficulties across multiple platforms (emails, calls, Apple, and Google Play Store) while meeting operational timelines
- Followed up with customers about their concerns and providing timely service recovery
- Assisted in developing and improving our customer service responses and escalation structure for better public user experience
- Helped train incoming Customer Service Officers in answering user concerns across emails and phone calls
Education
Bachelor of Science - Business Administration
UNIVERSITY AT BUFFALO
08-2020
Bachelor of Arts - PSYCHOLOGY
UNIVERSITY AT BUFFALO
08-2020
GCSE A LEVELS -
PIONEER JUNIOR COLLEGE
01.2013
Skills
- Complaint resolution
- Brand development
- Operations management
- Financial oversight
- Team development
- Business planning
- Customer relations
Activities
- Green Volunteers Network - Nature Guide trained to conduct guided nature tours for the visually handicapped on Pulau Ubin.
- Scuba Diving - Qualified DiveMaster actively engaging in beach and marine clean-ups in Singapore
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Co-Founder
Ola Acai
10.2022 - Current
Child Protection Officer
MSF
12.2021 - 07.2022
Customer Service Officer
GOVTECH
07.2020 - 11.2021
Centre Administrator
SINDA
01.2019 - Current
Bachelor of Science - Business Administration
UNIVERSITY AT BUFFALO
Bachelor of Arts - PSYCHOLOGY
UNIVERSITY AT BUFFALO
GCSE A LEVELS -
PIONEER JUNIOR COLLEGE