Quraisyah Mazlan
Singapore
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiation. Committed to delivering exceptional customer service and consistently exceeding expectations. Demonstrates innovation by utilizing extensive product and service knowledge to develop tailored solutions that drive customer loyalty, retention, and revenue. Dedicated and hardworking employee eager to fully understand the Accounts Cum Admin/Sales Coordinator field. Actively seeks opportunities to acquire new skills and contribute to team success. Possesses strong administrative, relationship-building, and problem-solving abilities. Skilled communicator with excellent organizational and time management skills. Proven ability to efficiently manage multiple projects simultaneously while meeting strict deadlines.
Overview
1
1
year of professional experience
Work History
Private Cinema Associate
HideOut Place
08.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Conducted detailed market research to identify emerging trends, influencing product development direction.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Coordinator
MEIDE Services
11.2023 - 01.2024
- Managed comprehensive sales documentation, including contracts, proposals, and quotes, ensuring meticulous record-keeping and follow-up communications
- Fostered strong client relationships through strategic negotiations and consistent engagement with key stakeholders
- Orchestrated compelling service demonstrations and presentations, effectively highlighting key product/service features and benefits to prospects
- Produced insightful weekly/monthly sales performance reports, offering actionable recommendations to achieve sales targets.
Accounts Cum Admin Assistant
Unico Distribution Services Pte Ltd
04.2023 - 10.2023
- Streamlined office operations by efficiently managing both paper and electronics filing systems, data entry and correspondence
- Fostered strong relationships through proactive liaison between clients and vendors, ensuring seamless communication channels
- Oversaw departmental budgets and delivered comprehensive weekly/monthly financial reports for executive analysis
- Negotiated favorable terms with vendors and suppliers, securing cost-effective procurement of office supplies, equipment, and services
- Demonstrated versatility in working independently and as an integral team member in fast-paced environments.
Education
O'Level -
SEAB
Singapore12.2021
Skills
- Client/Vendor Management
- Data Entry/Administrative Support
- Calendar and Scheduling Software
- Purchase orders
- Vendor Record Management
- Financial Reporting
- MS Words/Office/Sheets
- Time Management
- Customer Service
- Attention to Detail
Timeline
Private Cinema Associate
HideOut Place
08.2024 - Current
Sales Coordinator
MEIDE Services
11.2023 - 01.2024
Accounts Cum Admin Assistant
Unico Distribution Services Pte Ltd
04.2023 - 10.2023
O'Level -
SEAB
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