Quinn Ong
Summary
With over 11 years of experience in marine insurance claims, I have developed a deep understanding of the complexities and nuances of this specialized field. I have successfully led numerous recovery efforts against Protection and Indemnity (P&I) clubs and carriers, securing substantial settlements and favorable outcomes for my clients. My analytical skills and keen eye for detail have enabled me to meticulously assess claims, identify liability, and negotiate effectively, often recovering significant amounts that would otherwise be lost. My passion for marine law drives me to continuously expand my knowledge and stay updated on industry developments, ensuring I provide the highest level of service and expertise to my clients.
Overview
13
13
years of professional experience
Work History
Manager
Dolphin Claims Services (Singapore) Pte Ltd
06.2013 - Current
- Involve directly in claims settling and recovery for marine cargo underwriters globally (Marine & Aviation)
- Liaise with surveyors, claimants, and other relevant parties to investigate the cargo claim
- Assess policy liability in accordance to policy terms and conditions and prepare recommendations for cargo underwriters
- Negotiate with claimants on behalf of cargo underwriter in terms of settlement and denial of claim
- Analyze terms of the contract of carriage, identify the applicable governing laws and international conventions, and negotiate with carriers, P & I Clubs and liable third parties for settlement on recovery claims.
- Provide advice and defend our clients for forwarder liability claims
- Independently travel and visit clients in the Asia region to market company's services
- Recruitment, training and onboarding of new hires
- In charge of allocation of duties and provide continuous mentorship to current team members
- Oversee day to day internal operations and to handle human resource related issues such as leave application
- Involve in year end appraisal for current team members
Claims Care Executive
Chartis Singapore Insurance Pte Ltd
06.2012 - 06.2013
- Handle and manage Call Center's referrals and customer's inquires/ complaints on Claims related matters
- Provide quality service to both internal and external customers
- Make outbound calls to Insured
- Audit review i.e Daily and monthly quality audit work
- Assist Line Managers in managing the Claims Care Unit Team to ensure TAT & benchmark are met
- Manage the Commercial New Claims Reporting hotline
Education
Singapore College of Insurance
State University of New York, Buffalo
06-2012
Skills
- Decision-making
- Negotiation
- Team leadership
Timeline
Manager
Dolphin Claims Services (Singapore) Pte Ltd
06.2013 - Current
Claims Care Executive
Chartis Singapore Insurance Pte Ltd
06.2012 - 06.2013
Singapore College of Insurance
State University of New York, Buffalo
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