QUINN MATIONG
Summary
Experienced Sales & Financial Services Leader with 20+ years in general insurance, bancassurance, telemarketing, and financial advisory. Skilled in team management, sales strategy, training & development, regulatory compliance, and customer engagement, driving revenue growth and operational excellence. Passionate about mentoring teams, optimizing sales processes, and delivering exceptional customer service impactful training to enhance performance and business success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
A&H Team Manager
IRMA Insights
08.2024 - Current
- Team Management: Leading and mentoring a team of telemarketers to achieve performance targets and maintain high standards of customer service.
- Campaign Strategy: Developing and implementing effective telemarketing strategies to promote general insurance products and services.
- Performance Monitoring: Tracking team performance through key metrics and providing regular feedback to ensure continuous improvement.
- Training and Development: Conducting training sessions to enhance team skills and knowledge in telemarketing techniques and product offerings.
- Quality Assurance: Ensuring compliance with company policies and industry regulations, maintaining the integrity and confidentiality of customer information.
- Reporting: Preparing detailed reports on campaign performance, providing insights and recommendations for future improvements.
INSURANCE SPECIALIST
Prudential Assurance Company Singapore
10.2022 - Current
- Provides Tele-Advisory services to Mass Market, Retail Banking Clients over the Phone.
- Works closely with the bank telesales and service teams to provide innovative product solutions to address customers’ financial protection needs.
- Strengthens long-term relationships with bank customers by providing excellent customer service.
RELATIONSHIP MANAGER
UOB
02.2022 - 09.2022
- Adopt the needs-based approach to provide recommendations and solutions to meet customers personal banking needs.
- Develop and implement wealth preservation and wealth accumulation plans using using insurance solutions.
- Build and entrench customer relationships.
- Reach out to our client base with customer contacts provided by the bank.
- Ensure all operational transactions are executed expeditiously and with minimum errors, while staying within compliance with audit and statutory guidelines.
FINANCIAL PLANNER
AXA Insurance
12.2020 - 01.2021
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients’ individual needs.
- Answered clients’ questions about purposes and details of financial plans and strategies.
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
TELESALES TEAM MANAGER
Chubb Insurance
01.2018 - 09.2019
- Managed outbound tele sales team for bank clients to meet sales targets and achieve business goals.
- Developed, motivated, and coached staff.
- Monitored sales calls to ensure quality and compliance with agreed standards. Ensured business is in line with company’s underwriting guidelines and comply with law regulatory and audit requirements.
- Assisted to review systems and processes to improve operations and productivity.
- Handled customer complaints and feedback. Involved in recruiting and assessing potential applicants.
TELESALES TEAM LEADER
MSIG Insurance
07.2011 - 12.2017
- Successfully led an outbound telesales team, driving them to achieve sales targets and strategic business goals.
- Developed, motivated, and coached staff to maximize performance.
- Monitored sales calls to ensure adherence to agreed standards.
- Ensured business practices aligned with underwriting guidelines, legal requirements, and regulatory standards.
- Collaborated on system and process reviews to enhance operational efficiency.
- Skillfully handled customer complaints and feedback.
SENIOR ACCOUNT DEVELOPMENT EXECUTIVE
ACE Insurance
02.2008 - 05.2011
- Represented company in positive and professional manner by selling insurance products by phone to generate revenue.
- Delivered prepared sales talks in order to persuade potential customers to purchase insurance product.
- Innovated telemarketing strategies to better target needs and interests of specific individuals.
- Ensured Sales Call Quality in Compliance with Monetary Association of Singapore standards.
SHIFT MANAGER (OUTBOUND CONTACT CENTER)
Asia Premier One Source Inc. (PH)
10.2007 - 02.2008
- Oversaw the production line, ensuring smooth operations and adherence to guidelines.
- Conducted employee performance evaluations, fostering growth and accountability.
- Met production targets and maintained quality control.
- Made real-time adjustments during shifts to optimize efficiency.
SALES TEAM SUPERVISOR
Asia Premier One Source Inc. (PH)
01.2005 - 09.2007
- Effectively managed pilot campaigns across various domains, including appointment settings, reservations, mortgage inquiries, and promotional accounts.
- Maintained revenue goals on a daily basis and ensured consistent success.
ACCOUNT EXECUTIVE
Asia Premier One Source Inc. (PH)
08.2003 - 12.2004
- Effectively communicated product features and benefits to potential customers through outbound telemarketing.
- Conducted targeted solicitations to drive business growth.
- Engaged with volunteers and clients to meet their specific needs.
Education
Bachelor of Science - Civil Engineering
Garcia College of Technology
01.2002
Skills
Sales Leadership – Proven ability to lead and inspire teams to exceed sales targets and KPIs, fostering a high-performance culture
Telemarketing Expertise – Deep understanding of outbound telemarketing strategies, driving successful customer outreach and conversions
Customer Relationship Management (CRM) – Skilled in leveraging CRM tools to enhance customer engagement and streamline sales processes
Coaching & Training – Experienced in mentoring telemarketers, conducting roleplays, and refining selling techniques to maximize effectiveness
Performance Monitoring – Adept at tracking individual and team metrics, analyzing sales data, and implementing strategies to optimize productivity
Conflict Resolution & Service Recovery – Strong problem-solving skills in handling escalated customer concerns and ensuring effective service recovery
Strategic Thinking & Pipeline Management – Expertise in lead generation, prospect nurturing, and converting inquiries into valuable business opportunities
Communication & Negotiation Skills – Exceptional verbal and written communication abilities, driving customer engagement and successful deal closures
Certification
- SINGAPORE COLLEGE OF INSURANCE
- Personal General Insurance Mar 2008
- Basic Concepts and Principles of Insurance Mar 2008
- Health Insurance Aug 2009
- Module 9 - Life Insurance & Investment Linked Policies Jan 2020
- Module 5 - Rules and Regulations for Financial Advisory Services Feb 2020
- Module 9A - Life Insurance and Investment-Linked Policies II Oct 2020
- Module 8A - Collective Investment Schemes II Apr 2022
- Module 8 - Collective Investment Schemes II May 2022
- THE INSTITUTE OF BANKING & FINANCE SINGAPORE
- Module 1B-Rules & Regulations for Dealing in Securities IBFSG July 2022
References
References are available upon request.
Timeline
A&H Team Manager
IRMA Insights
08.2024 - Current
INSURANCE SPECIALIST
Prudential Assurance Company Singapore
10.2022 - Current
RELATIONSHIP MANAGER
UOB
02.2022 - 09.2022
FINANCIAL PLANNER
AXA Insurance
12.2020 - 01.2021
TELESALES TEAM MANAGER
Chubb Insurance
01.2018 - 09.2019
TELESALES TEAM LEADER
MSIG Insurance
07.2011 - 12.2017
SENIOR ACCOUNT DEVELOPMENT EXECUTIVE
ACE Insurance
02.2008 - 05.2011
SHIFT MANAGER (OUTBOUND CONTACT CENTER)
Asia Premier One Source Inc. (PH)
10.2007 - 02.2008
SALES TEAM SUPERVISOR
Asia Premier One Source Inc. (PH)
01.2005 - 09.2007
ACCOUNT EXECUTIVE
Asia Premier One Source Inc. (PH)
08.2003 - 12.2004
Bachelor of Science - Civil Engineering
Garcia College of Technology
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