QuanSheng Jia
Summary
Dynamic operations manager with a proven track record at Four Season Traditional Physiotherapy & Healthcare, excelling in strategic planning and decision-making. Enhanced customer satisfaction through effective communication and quality assurance, consistently meeting financial targets while ensuring compliance with industry regulations. Committed to improving patient outcomes and fostering a safe working environment.
Overview
24
24
years of professional experience
Work History
Manager of Operations
Four Season Traditional Physiotherapy & Healthcare
04.2012 - 12.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Physiotherapist
NanYang TCM
08.2007 - 02.2012
- Enhanced patients'' quality of life through targeted physical therapy exercises and pain management techniques.
- Educated patients, families and caregivers on home exercise program that complement therapy sessions.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Made clinical assessments and diagnoses to treat physical problems and conditions.
- Utilized evidence-based practices to ensure most effective treatment methods were employed for each individual case.
Specialist
STATS ChipPAC
06.2001 - 03.2007
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve product goals on time.
- Implemented product quality system to better overall performance.
- Ensure quality assurance at end processes at all times.
Education
No Degree - Electronic(Computer Technology)
Institute of Technical Education
Singapore01-2002
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
Timeline
Manager of Operations
Four Season Traditional Physiotherapy & Healthcare
04.2012 - 12.2024
Physiotherapist
NanYang TCM
08.2007 - 02.2012
Specialist
STATS ChipPAC
06.2001 - 03.2007
No Degree - Electronic(Computer Technology)
Institute of Technical Education
Similar Profiles
JESSICA FENTONJESSICA FENTON
Habilitation Manager/Care Coordinator at Traditional Home HealthcareHabilitation Manager/Care Coordinator at Traditional Home Healthcare
Natalee ShmaoaaelNatalee Shmaoaael
Receptionist at Fairfield Physiotherapy & HealthcareReceptionist at Fairfield Physiotherapy & Healthcare
Tanner DuncanTanner Duncan
Project Supervisor at Season To SeasonProject Supervisor at Season To Season