Quan Huei Loo
Global IT Service Desk
Subang Jaya,Malaysia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Global IT Service Desk Team Lead
Huntsman
Sunway City, Malaysia
06.2014 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Service Desk stakeholder for Global IT Projects collaboration
- Appointed Incident Coordinator for Incident Management
Subject Matter Expert
Computer Sciences Corporation (DXC)
Petaling Jaya, Malaysia
01.2009 - 06.2014
- Designed and prepared technical reports, studies and related documentation.
- Supported enterprise and business goals by introducing new product and service offerings.
- Collaborated with management to identify and prioritize new development concepts.
- Monitored and tracked user progress to identify improvement opportunities.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
Education
Diploma - Hotel Management & Culinary Arts
Segi College
Subang Jaya 01.2007 - 07.2009
Skills
Team Leadership and Direction
Accomplishments
- Participate in several IT projects across career - eg: Modernizing VPN / Migration from Windows 2007 to Windows 2010 / Enterprise Hardware Refresh
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 26 staff members externally and internally
- Documented and resolved multiple IT issues which led to increase in Knowledge Document creation - IT Knowlede Mangement
- IT Stakeholder for Change Advisory Board representing Service Desk and end user.
Certification
ITIL V4
Timeline
Lean IT Kaizen
08-2021
Global IT Service Desk Team Lead
Huntsman
06.2014 - Current
ITIL V4
09-2012
Subject Matter Expert
Computer Sciences Corporation (DXC)
01.2009 - 06.2014
Diploma - Hotel Management & Culinary Arts
Segi College
01.2007 - 07.2009
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