QUANG MINH PHAM
Ho Chi Minh City
Summary
Dynamic and dedicated Passenger Service Officer at VietJet Ground Services, skilled in delivering exceptional customer service and ensuring regulatory compliance. Proven expertise in passenger check-in procedures and baggage handling, fostering seamless travel experiences. Adept at conflict resolution and team collaboration, consistently enhancing customer satisfaction in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Passenger Service Officer
VIETJET GROUND SERVICES LIMITED LIABILITY COMPANY
HO CHI MINH CITY
04.2025 - Current
- Answered customer inquiries regarding flight information, arrivals and departures times.
- Boarded passengers to prepare for departure.
- Served as an ambassador for the company by providing friendly customer service throughout interactions with passengers.
- Provided assistance to passengers with special needs such as wheelchair accessibility, baggage handling, and transportation.
- Greeted passengers and provided boarding instructions.
- Operated computerized system to handle ticketing and check-ins.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Airport Customer Service Agent
Saigon Ground Services JSC
Ho Chi Minh City
04.2024 - 04.2025
- Facilitated baggage check-in and tagging for passengers to ensure smooth processing.
- Greeted passengers during arrivals and departures while providing ticketing assistance.
- Guided travelers on available airport services to enhance their experience.
- Assisted disabled passengers with special requirements throughout their journeys.
- Verified identification documents including passports and driver's licenses for security compliance.
- Ensured accurate completion of passenger documentation such as tickets and boarding passes.
- Assisted with baggage check-in and tagging for customers.
Education
Associate of Science - Aviation Management
KENT INTERNATIONAL COLLEGE
HO CHI MINH CITY03-2025
High School Diploma -
ATY Education System
Ho Chi Minh City06-2022
Skills
- Customer service excellence
- Passenger check-in procedures
- Baggage handling expertise
- Regulatory compliance
- Conflict resolution strategies
- Team collaboration
- Passenger boarding procedures
Languages
Vietnamese
First Language
English
Upper Intermediate (B2)
B2
Timeline
Passenger Service Officer
VIETJET GROUND SERVICES LIMITED LIABILITY COMPANY
04.2025 - Current
Airport Customer Service Agent
Saigon Ground Services JSC
04.2024 - 04.2025
Associate of Science - Aviation Management
KENT INTERNATIONAL COLLEGE
High School Diploma -
ATY Education System
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