QI XUAN LAU
Summary
Proven GPS Navigation Expertise and exceptional time management skills underscore my tenure with Sds Delivery Service, where I significantly enhanced route efficiency and customer satisfaction. Expert in safe driving and adept at fostering customer relationships, I consistently exceeded expectations, ensuring timely and accurate deliveries.
Overview
5
5
years of professional experience
Work History
Grocery Delivery Driver
Sds Delivery Service
04.2022 - 06.2024
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
- Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
- Supported team members during peak hours or when short-staffed, demonstrating flexibility and adaptability in various roles within the company.
- Assisted in training new drivers on company policies, procedures, and best practices for successful deliveries.
- Reduced delivery times by planning optimal routes and adjusting schedules as needed for unforeseen circumstances.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
Buffet Delivery Driver
Megu Pte Ltd
04.2019 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Grocery Delivery Driver
Two T Trading Pte Ltd
07.2019 - 01.2021
Education
SPM -
SMK TAMAN MUTIARA RINI 2
Malaysia12.2017
Skills
- Route Planning Abilities
- GPS Navigation Expertise
- Load and unload proficiency
- Safe Driving
- Time management skills
- Valid Driver's License Class 3&4
- Map reading and navigation skills
- Roads and highways knowledge
- Local routes understanding
Timeline
Grocery Delivery Driver
Sds Delivery Service
04.2022 - 06.2024
Grocery Delivery Driver
Two T Trading Pte Ltd
07.2019 - 01.2021
Buffet Delivery Driver
Megu Pte Ltd
04.2019 - 03.2021
SPM -
SMK TAMAN MUTIARA RINI 2
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