Tai Qiu Yan
Singapore PR
Summary
Operations and analytics professional with experience in rail service communications, disruption management, stakeholder coordination, and data-driven problem solving. Currently pursuing a Master of IT in Business, Data Science & Analytics Track at Singapore Management University. Skilled in Python, SQL, R, Power BI, Tableau, SAS Viya, KNIME, and Orange, with the ability to translate operational challenges into practical analytical solutions. Recognised with the Rail Operations Service Excellence Rising Star Award for strong service performance and contribution to rail operations.
Overview
2027
2027
years of professional experience
Work History
Train Service Controller - Communication
SMRT Corporation Ltd
2022 - Current
- Manage real-time rail service communications during service delays, operational incidents, and disruption recovery situations.
- Develop and deliver clear commuter-facing updates across multiple communication channels to support timely and accurate service information.
- Coordinate information flow with internal teams, external agencies, and operational stakeholders to ensure consistent incident updates.
- Monitor social media and commuter feedback to identify emerging issues and support effective service recovery communication.
- Prepare fault reports, incident updates, and communication records while balancing multiple information sources under time pressure.
Training Officer and Admin
SATS Ltd
01.2017 - 01.2018
- Supervised daily aviation support operations to meet airline requirements and maintain smooth ground operations.
- Arranged training and onboarding for new employees, including course coordination and administrative preparation.
- Prepared daily staff deployment schedules to support efficient manpower allocation and timely aircraft support.
- Liaised with the Control Centre and operational units to coordinate work progress and resolve deployment needs.
Internship
CAD Solution Pte Ltd
01.2016 - 2016
- Supported drafting work for Stevens and Mayflower MRT Station M&E systems and edited technical drawings to meet project requirements.
Education
Master of IT in Business - Data Science & Analytics Track
Singapore Management University
07-2026
Bachelor of Science - Marketing
Singapore University of Social Sciences
2022
Diploma - Aeronautical Engineering
Singapore Polytechnic
2017
Skills
- Analytics & Programming: Python, R, SQL, KNIME, Orange, SAS Viya
- Data Visualisation: Power BI, Tableau, dashboarding
- Operations & Communications: Rail operations, disruption communication, stakeholder coordination, service recovery
- Engineering & Design Tools: AutoCAD, MicroStation, CATIA, engineering drawings
- Languages: English, Chinese
Timeline
Training Officer and Admin
SATS Ltd
01.2017 - 01.2018
Internship
CAD Solution Pte Ltd
01.2016 - 2016
Train Service Controller - Communication
SMRT Corporation Ltd
2022 - Current
Master of IT in Business - Data Science & Analytics Track
Singapore Management University
Bachelor of Science - Marketing
Singapore University of Social Sciences
Diploma - Aeronautical Engineering
Singapore Polytechnic
AWARD
Rail Operations Service Excellence Rising Star Award 2023-2024
Project
MRT Ridership Prediction & Station Demand Analysis | Tools: Python, R, KNIME
- Built station-level ridership prediction models using MRT tap-in/tap-out data and surrounding land-use indicators.
- Compared Linear Regression, Random Forest, Huff Model, and MCI Model using Adjusted R2, MAE, and RMSE to evaluate accuracy.
- Analysed residential, workplace, school, retail, and transport connectivity features to explain different commuter demand patterns.
Singapore CPI Forecasting | Tools: SAS Viya
- Developed time-series forecasting models using Singapore CPI data and compared model performance using WMAE, WMAPE, and RMSE.
- Used SAS Viya Visual Forecasting and Model Studio to analyse inflation trends and identify the most accurate forecasting approach.
Geospatial Business Location Analysis | Tools: R
- Applied geospatial analytics to study business distribution patterns using point data, spatial visualisation, and clustering analysis.
- Produced map-based insights to explain concentration patterns and spatial relationships across selected business categories.
Singapore EV vs ICE Purchase Decision Optimizer | Tools: Excel
- Developed an Excel-based decision-support dashboard to compare electric vehicle and internal combustion engine vehicle options in Singapore, integrating COE premiums, energy and mileage data, charging infrastructure, resale value, depreciation, and total cost of ownership.
- Built scenario, sensitivity, and break-even analyses to evaluate cost, convenience, and resale trade-offs across different buyer profiles, generating clear recommendations and KPI outputs such as cost per km, TCO savings, fuel-cost advantage, and charging availability score.