Qi Han Liew
Summary
I am currently entering my first year in Nanyang Technological University, pursuing Bachelor's Degree in Mechanical Engineering with Minor in International Trade. I am a highly motivated student and hardworking individual that enjoy working in teams. I believe in personal and professional excellence and will always strive to be better.
Proven leader in banquet operations, adept at event management and staff supervision, significantly enhancing guest satisfaction at Resorts World Sentosa. Skilled in guest relations and team management, consistently met productivity goals at Amazon. Expertise in banquet setup and staff leadership, ensuring efficient event execution and cost control.
Overview
7
7
years of professional experience
Work History
Banquet Supervisor
ACE
07.2024 - Current
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and managed banquet functions for 300 -person event.
- Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Supervised and mentored kitchen and serving staff.
Banquet Captain
TCC
12.2017 - 06.2024
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Support Team Member
Amazon
05.2021 - 06.2022
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
Education
High School Diploma -
Ngee Ann Polytechnic
Singapore05.2022
No Degree - GCE ‘O' Level
Hua Yi Secondary School
Singapore12.2018
Skills
Work Skills
- Guest Relations
- Event Management
- Banquet operations
- Team Management
- Staff Leadership
Technical Skills
- Microsoft Excel
- AutoCAD
Soft Skills
- Teamwork
- Willingness to learn
- Adaptive
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Banquet Supervisor
ACE
07.2024 - Current
Support Team Member
Amazon
05.2021 - 06.2022
Banquet Captain
TCC
12.2017 - 06.2024
High School Diploma -
Ngee Ann Polytechnic
No Degree - GCE ‘O' Level
Hua Yi Secondary School
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