Qian Tong Chan
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Zara
06.2022 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability and pricing.
- Greeted customers and helped with product questions, selections and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Dessert Maker
CHUXIN Dessert Shop
12.2020 - 05.2022
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Game Master
The Escape Hunt Singapore
03.2018 - 11.2020
- Kept game and party rooms clean and neat for next guests.
- Explained company policies, game rules and safety requirements.
- Watched guests closely to maintain current understanding of gameplay.
- Communicated clearly and on-time to share clues and direct game actions.
- Resolved problems, improved operations and provided exceptional service.
Pastry Trainee
Shangri-La Hotel
05.2018 - 06.2019
- Developed team communications and information for meeting
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Crew
Hanbaobao Pte Ltd
11.2014 - 12.2017
- Handled equipment, chemicals and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost time accidents,
- Worked flexible hours across night, weekend and holidays shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
Education
No Degree - Diploma in Pastry And Baking
Shatec
Bukit Batok12.2019
Skills
- Adaptive and creative
- Managing customer relationships
- Problem solving
- Flexible and adaptable
- Self-motivated
- Multitasking Abilities
- Work well under pressure
- Interpersonal ability
- Punctuality
Hobbies: gym and travel
I am quite a grounded person but i do have a few hobbies. I love keeping fit and active and i attend the gym a few times a week. I also enjoy travelling and love being away from home. I think it makes you appreciate your home life when you do return after being away from home for a few weeks. When I travel I enjoy learning new thing and different cultures.
Timeline
Sales Assistant
Zara
06.2022 - Current
Dessert Maker
CHUXIN Dessert Shop
12.2020 - 05.2022
Pastry Trainee
Shangri-La Hotel
05.2018 - 06.2019
Game Master
The Escape Hunt Singapore
03.2018 - 11.2020
Service Crew
Hanbaobao Pte Ltd
11.2014 - 12.2017
No Degree - Diploma in Pastry And Baking
Shatec
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